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You can use Google Voice to make and receive phone calls and text messages on your mobile device and computer.
Poor call quality—such as trouble hearing calls or calls not ringing—comes from issues related to:
- Your audio devices
- Your computer browser settings
- Your mobile device app settings
- VPNs (virtual private networks)
- Security software
- The internet
Check your internet settings
Check your VPN settings
Troubleshoot Google Voice on a computer
Important: Google Voice calls on desktop are only supported on the latest versions of Mozilla Firefox, Google Chrome, Microsoft Edge, and Safari.
Check your audio devices
Check your computer security software
Check your Chrome microphone & sound notification settings
.
.Troubleshoot missed or dropped calls
Your phone carrier’s voicemail may answer the call. To prevent this:
- Remove inactive linked phones from your Google Voice account. Learn how to set up phones to receive calls.
- Use Google Voice as your voicemail provider. Learn how to send your mobile phone calls to Google Voice voicemail.
- Turn on Call Screening in Google Voice settings. Learn how to screen your Google Voice calls.
- If you don’t receive some calls, some numbers may be accidentally blocked.
Tip: To check your Google Voice spam folder, go to Menu 
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