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Troubleshoot Google Voice call quality

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You can use Google Voice to make and receive phone calls and text messages on your mobile device and computer. 

Poor call quality—such as trouble hearing calls or calls not ringing—comes from issues related to:

  • Your audio devices
  • Your computer browser settings
  • Your mobile device app settings
  • VPNs (virtual private networks)
  • Security software
  • The internet

Check your internet settings

  • If possible, use a wired Ethernet cable for a better internet connection.
  • Test your internet speed to make sure there’s enough bandwidth. For bandwidth support, optimize your network for Google Voice.
  • If you’re near your router, use the 5-GHz Wi-Fi band instead of the 2.4-GHz band. 
  • If you’re not near your router or there are obstructions, like walls, between your router and device, the 2.4-GHz band may perform better.
  • Avoid firewalls or security devices for Google Voice calls. Devices that inspect or alter Google Voice calls can interfere with calls. For information, go to Optimize your network for Google Voice.
  • If you call from a mobile device, use your network carrier instead of the internet to make calls. Set up phones to make and receive calls.

Check your VPN settings

  1. Turn off your VPN.
  2. Make a Google Voice call. 
  3. If the call quality is fixed, turn off your VPN before you make future Google Voice calls.

Tip: You can also ask your VPN service provider to change your settings so your Google Voice calls bypass the VPN.

Troubleshoot calls not ringing on Android

Make sure your device is selected to receive calls

  1. Open the Voice app .
  2. At the top left, tap Menu Menuand then Settings.
  3. Under “Calls,” tap Incoming call options.
  4. Under “My devices,” turn on any devices where you want to receive calls.

Turn off “Do not disturb” on your phone & the Voice app

  1. In your phone’s settings, disable "Do Not Disturb".
  2. Open the Voice app .
  3. At the top left, tap Menu Menuand then Settings.
  4. Under “Do no disturb,” turn off Do not disturb

Other items to troubleshoot 

  • Check your device notification settings. Learn how to turn notifications on or off.
  • Check for third party recording or call blocking apps that could interfere with Google Voice.
  • Check your phone caller ID and spam protection settings.
  • Make sure Google Voice notifications are allowed. If “Background tasks” notifications are turned off, calls may not come through.
  • Check your system preferences. Make sure battery optimization and background data aren’t restricted.

Troubleshoot missed or dropped calls

Your phone carrier’s voicemail may answer the call. To prevent this:

Tip: To check your Google Voice spam folder, go to Menu Menuand then  Spam. If the number is blocked, unblock the number.

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