Google Flights Search Contact FormUse this form to submit support issues, requests or complaints for Google Flights Search (please submit a separate form for each inquiry). Required fields are necessary so that the Google Flights support team is able to troubleshoot the issue/respond to your request as quickly as possible. After submitting the form, you will receive an auto-response from Google with a tracking number. * Required fieldFirst name *Last name *Email address *Additional email addresses to include in communication If you are submitting this issue on behalf of a partner, please include the partner's contact information below. Add additional fieldPlease enter a valid email address.Summary *Please enter a one-line summary of your request/issue/questionPartner Name (or IATA code if applicable) *Type of request *Select oneGoogle Flight Search (GFS)Branded Fares (Fare Products)Accuracy & Conversion TagComplaintAppealOtherSelect Product to display additional fields. **Please be advised that Google has deprecated the Book on Google (BoG) feature for flights.Are you representing a Carrier or an Online Travel Agency (OTA)? *Select oneCarrierOTAOtherCategory *Select oneLink ImplementationAPI IntegrationLogoSupport RequestTaxesPartner ID RequestGet listed on GFSChoose whether to show your content on Google Flights (for EEA businesses)Travel Analytics Center (TAC) Access RequestQualityInterline TicketingCarbon emission estimatesOtherSelect Category to display additional fieldsCategory *Select oneLink ImplementationAPI IntegrationLogoSupport RequestTaxesPartner ID RequestGet listed on GFSChoose whether to show your content on Google Flights (for EEA businesses)Travel Analytics Center (TAC) Access RequestQualityCarbon emission estimatesOtherSelect Category to display additional fieldsCategory *Select oneLink ImplementationLogoSupport RequestTaxesPartner_ID RequestGet listed on GFSChoose whether to show your content on Google Flights (for EEA businesses)QualityOtherSelect Category to display additional fieldsPlease provide more detail about your request and the context. *Category *Select oneSupport Request - Accuracy TagSupport Request - Conversion TagPartner_ID RequestOtherSelect Category to display additional fieldsCategory *Select oneGetting started with Branded Fares / Fare ProductsSupport RequestOtherSelect Category to display additional fieldsDoes your company already file S8 records with ATPCO? *Select oneYesNoOtherSelect Category to display additional fieldsHow does your company provide branded fares data?Select oneATPCOAPIOtherNot yetDoes your company already offer branded fares on your website? *Select oneYesNoOtherWhat type of link do you offer for users?Select oneSite LinkShallow LinkDeep Link (preferred)Please provide your Google Account Manager's email if known. Otherwise leave blank. Type of link *Select oneSite LinkShallow LinkDeep LinkNew link specificationOnly required in case of new implementations or complete link format changesSample one way/round trip links *Provide details for integrating with environments, support and handling of interline bookings, sales/ticketing city, pricing system/booking engine, and private/web faresNew API specificationOnly required in case of new implementations or complete API structure changesWorking curl samples or Postman project *Provide details for integrating with API, production credentials, impacted markets, endpoint(s), update to deeplinks returned in API response if any, etc.Note: You can only get access if you're already onboarded on GFSAdd user to existing TAC account?YesNoPlease submit the contacts in this format: Last Name, First Name, Email Address, role(s). ex: Smith, John, jsmith@your_company.com, Customer Service BoG. (click "Add additional" link to add more contacts): Add additional fieldAdditional DetailsMobile, supported languages/countries, etcAdditional filesEx. Link spec documentationLogo File (for Carrier or OTA) *Vector image format (SVG and EPS preferred). PNG is also accepted with min 500x500 px and max 2000x2000 px. Issue Description *Sample GFS URL showing issue *Please ensure link contains full trip details, including origin, destination, date, etc.Expected Results *Any other details to help us reproduce or resolve the issueAdditional filesScreenshots, etc.Type of issue *Select oneTax/surcharge is charged when other GDS/host systems do NOT chargeTax/surcharge is not charged when other GDS/host systems chargeAmount is larger than other GDS/host systemsAmount is smaller than other GDS/host systemsGFS URL *Please ensure link contains full trip details, including origin, destination, date, etc.Tax/surcharge code *Please enter the 2-character code, for example "DL".Tax’s country codePlease enter the 2-character code for the country of the tax, for example "AR".Tax/surcharge descriptive namePlease enter descriptive name, for example "Argentina Domestic Value Added Tax".Tax/surcharge currency codePlease enter 3-character currency code, for example "USD".Tax/surcharge currency typeSelect oneCurrency in which tax/surcharge was filedSales currencyUnknownTax/surcharge amount charged by GFS *Please enter 0 (zero) if none.Supporting information for the disputed tax/surcharge Please provide the data source(s) to which you are comparing GFS results, for example GDS or host system name, TTBS, carrier's tax department, etc. Data source *Tax/surcharge amount charged by data source *Please enter 0 (zero) if none.Tax/surcharge currency used by the data sourceGDS/host system farecalcComplete GDS/host system outputTTBS details and/or any additional information you can provideSupporting information from additional data sources, please include data source nameAdditional filesScreenshots, etc.Applicable only to users in the EU or the UK: If you are a business user based in the EU or the UK, you may apply to resolve a dispute under your agreement with Google Flights with mediation. Find more details about the mediators we're willing to engage with and instructions about how to request mediation here. Except as required by applicable law, mediation is voluntary and neither you nor Google are obliged to settle disputes through mediation. Type of complaint *Select oneBusiness User RequestApp/Platform issuesPolicyMiscellaneousAre you representing a Carrier or an Online Travel Agency (OTA)? *Select oneCarrier OTAOtherBefore filing an appeal via this form, please make sure you understand the policy and can support the request.Before filing an appeal via this form, please make sure you understand the policy and can support the request.Please describe the appeal *Provide the unique ID (UID) mentioned in the notification email you received for the content removal *Format: [A|M]-XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXXPlease enter the ID in this format: [A|M]-XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXXPlease describe the complaint *Enter Reference# (if applicable)Validating carrier(s) IATA codes: *Validating carrier email address: *Add additional fieldPlease enter a valid email address.We require explicit concurrence from the validating carrier to implement an interline ticketing agreementParticipating carrier(s) IATA codes: *Participating carrier(s) email address:Add additional fieldPlease enter a valid email address.Type of interline ticketing agreement: *BilateralUnilateralAre both partners listed on GFS? *YesNoUnsureDo both partners file fares with ATPCO? *YesNoUnsureCan both participating carriers share ATPCO fares with Google (1U) via ATPCO's Data Distribution Control table? *Note that we can only implement Interline Ticketing if both partners share ATPCO fares with Google.YesUnsureCan these interline itineraries be found on the partners' websites? *YesNoUnsureAdditional NotesGFS Onboarding Request To begin the process to be listed on Google Flight Search (GFS) please submit your request via this form instead. Note: Please do not submit this form. Additional filesScreenshots, etc.Your request will be reviewed promptly and Google will get back with a decision. If your appeal is unsuccessful, you may be required to fix the issue based on our policies and requirements in order for your content to appear.CommentsSubmitSubmittedEdit requestDownload submission https://myaccount.google.com/privacypolicy?hl=$0 Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service. Translation services may be used in chats and email. Additional info OK Your email has been sentThanks for contacting Google Flights support. Please expect to receive an auto-response from gfs-help@google.com with your tracking number - should you need to update your ticket, please respond directly to this email without altering the subject line. We'll be following up with you as soon as possible.Edit requestDownload submission