Create an alert

  1. In the Transit Partner Dashboard, open the Service Alert Editor
  2. Complete the Alert active periods section:
    1. Click Add. A new window is displayed:Add an alert
    2. In the Start date fields, enter a date and time.
    3. In the End date fields, enter a date and time.
    4. Click Save.
  3. Complete the Affected Entities section:
    1. Click Add. A new window is displayed: Alerts affect identities
    2. Choose from the following options:
      1. If the alert affects all of your network, in the Agency Id field, provide the agency_id string as it appears in the live GTFS feed.
      2. If the alert affects a subset of your network: 
        1. In the Route Ids (comma separated list for multiple entries) field, enter a comma separated list of the affected route_ids as they appear in your live GTFS feed. 
        2. Click the Route Type field and select an option from the list. 
        3. In the Stop Ids (comma separated list for multiple entries) field, enter a comma separated list of the affected stop_ids as they appear in your live GTFS feed. 
    3. Click Save all. The alert will be applied to all pairwise combinations of the ids, and a preview of the affected stop_id/route_id pairs will be visible on the right hand side of the editor's window for your preview.
  4. Complete the Problem section:Problems
    1. Click the Effect field and choose an option from the list. If none of the entries in the list suitably describe your problem, select OTHER_EFFECT.
    2. Click the Cause field and choose an option from the list. If none of the entries in the list suitably describe your problem, select UNKNOWN_CAUSE.
  5. Complete the Localized description section:
    1. Click Add. A new window is displayed.localized alerts
    2. In the Language field, enter the language that the alert will be displayed in. 
    3. In the Header field, enter a brief description of the alert. For example: 
      1. If the whole line is not working, or when stations within the network are fully closed, you could enter ‘No Service’. 
      2. If the usual timetable is not being followed due to some form of disruption, you could enter ‘Modified Service’.
      3. If the train is taking another route rather the usual one, you could enter ‘Detour’.
      4. If any particular station is closed, you could enter ‘Station Closed’.
      5. If fewer trips are being offered, you could enter ‘Reduced Service’.
      6. If a service is added to meet an increase in demand, for example due to a sporting event or festival, you could enter ‘Additional Service’.
      7. If there has been a delay for some considerable amount of time, you could enter ‘Significant Delay’.
      8. If a stop has been relocated from its usual location, you could enter ‘Stop Moved’. 
    4. In the Details field,  enter a full description of the alert. 
    5. In the URL field, enter a link to a page on your site that provides more information about the alert.
    6. Click Save.
  6. Click Save. The alert launches publicly on Google Maps.
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