Get in-person delivery with expert setup

If you live in an eligible zip code, you can have a Google product-trained expert deliver and set up your device, and help you get started.

Get delivery and set-up

Find out if you’re eligible

Visit the Google Store, then find the notification at the top of any applicable product page about in-person delivery with expert setup.

Tap or click Check eligibility and follow the steps.

Get delivery and set-up

  1. Add an eligible device to your cart.
  2. Tap or click Check out.
  3. After you enter and save your shipping address, you’ll be asked to pick a delivery method. Choose In-person delivery with expert setup.
  4. Select a date and time window for your appointment, and enter your phone number.

After you finish your order, we’ll send a confirmation email with your appointment details. A few hours before your appointment, an expert will contact you to confirm the details.

During the appointment, you'll also have the opportunity to learn about and buy other Google products from your expert, and have them set up at the same appointment.

Change or cancel delivery and setup

To change a delivery time:

  1. Find the shipment with the delivery you want to chance or cancel.
  2. Select View order.
  3. Select Change delivery time. If you don’t see this option, it’s too late to change it.
  4. Select a new delivery date and time.
  5. Tap or click Confirm changes.
  6. You’ll get an email from the Google Store confirming your shipment was changed.

To cancel delivery and setup:

  1. Find the order with the shipment you want to cancel.
  2. Select View order.
  3. Tap or click Cancel order. If you don’t see this option, it’s too late to cancel it.
  4. You’ll get an email from the Google Store confirming your shipment was canceled, and you’ll get a refund.
  5. If you still want the device (just not the expert set up), you’ll need to reorder the device on Google Store.

Answer common in-person delivery questions

Learn more about the in-person delivery with expert setup process.

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