For help on common issues with your Google Store order, take a look at this guide.

Learn about Google's recycling programme

Google strives to ensure that our products are designed, packaged and recycled in a sustainable way. We can help you recycle your old Google products, as well as other electronics no longer in use. Learn more about Google's commitment to the environment.

For EU Waste Electrical and Electronic Equipment (WEEE) Directive and recycling information, see our WEEE page.

Devices that you can recycle through the Google Store

There are various items that you can recycle through the Google Store. The list of accepted items is subject to change.

Items that you can recycle with Google

Device type

Details

Accessories

Examples include chargers, power supplies, cables, phone cases and keyboards

Streaming devices

Examples include Chromecast and Fire Stick

Fitness trackers

Fitbit is an example

Home speakers

 

Laptops

Includes Chromebooks

Nest smoke and CO alarms

Google Nest devices only

Nest Thermostat

Google Nest devices only

Security cameras and Smart Locks

 

Smartphones

Examples include Google Pixel, Samsung and iPhones

Smart watches

 

Tablets

Examples include Pixel Slate and iPad mini

VR headsets

Examples include Google Cardboard and Meta Quest 2

Home network equipment 

Examples include Wi-Fi routers and Wi-Fi access points

Wired and wireless earbuds

 

Pointy boxes (2G)

Google-branded Pointy box only

Pointy boxes (4G)

Google-branded Pointy box only

Recycle your devices

Before you recycle your devices, reset them to their factory settings and clear your data to protect your personal information. Check with your manufacturer for data-removal instructions.

Recycle your device by post

You can request delivery at no additional charge. Our third-party recycling partner will send a postage-paid delivery label to your inbox. To recycle by post:

  1. Ask for a delivery label.
  2. Place your device in a sturdy box.
  3. Attach the label to the box.
  4. Follow the delivery instructions.
    • You can also drop the package off at a collection site near you.
  5. Your device will be recycled responsibly.

Tip: Results depend on the local coverage in your area and information availability in: Danish, Dutch, English, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Spanish and Swedish.

Drop off your device at a local recycler

Check for businesses that offer recycling drop-off services with keywords like 'electronics recycling near me' in Search or Google Maps.

 

EU WEEE Directive compliance

Selective treatment by reuse/recycling facilities
In accordance with Annex VII in the EU WEEE Directive 2012/19/EU, Google has identified the substances, mixtures and components that have to be removed from separately collected WEEE associated with Google-branded consumer hardware devices. Reuse and recycling facilities shall ensure that these identified substances, mixtures and components are disposed of or recovered in compliance with Directive 2008/98/EC. Reuse/recycling facilities can request information about the identified substances, mixtures and components requiring removal by sending an email to env-compliance@google.com.

Additional recycling information for residents of India

Re-Teck information

Re-Teck is Google's recycling partner in India. To recycle your device:

  1. Request a prepaid delivery label through the Re-Teck website.
  2. Follow the delivery instructions.
  3. Deliver the label with no charge.

For more information, contact the Re-Teck team.

Additional recycling information for residents of France

Packaging and hardware (WEEE) sorting information (marking and labelling)

Package sorting information

Packaging sorting information is required in France to help communicate to the consumer that packaging must be sorted separately from normal rubbish, and may require separation by packaging type. Packaging should be sorted for recovery per your local recycling authority's guidance.

Required packaging sorting information is provided directly on the product packaging.* Look for a marking similar to below (some content may vary):

Package sorting information

Note: If ‘+NOTICE’ is present on the marking, it refers to documents such as product guides. If documents are no longer needed, they should be recycled as paper.

*Commencing with new production in September 2022.

Electronic device (WEEE) sorting information

Electronic device sorting information typically is provided in the safety and warranty guide that accompanies your electronic device.*

Look for a marking similar to below (some content may vary):

Electronic device sorting information

Sorting information, or ‘information des consommateurs sur la règle de tri’, is required in France to communicate to the consumer that electronic devices (including associated cables, batteries and electronic accessories) must be sorted separately from normal rubbish, and should be deposited for recovery at appropriate collection locations. Collection locations may include the retail location where your device was purchased, or other deposit centres for electronics (www.quefairedemesdechets.fr). You may also wish to review the Google recycling programme.

*Commencing with new production no later than 15 December 2022

Additional recycling information for residents of Australia

Australian Packaging Covenant Organisation (APCO) information

The Australian Packaging Covenant Organisation (APCO) is a not-for-profit organisation leading the development of a circular economy for packaging in Australia. Google is one of the brand owner members of APCO.

Annual report and action plan

To find Google’s latest annual report and action plan, visit APCO’s member site.

Additional recycling information for US residents

Send your devices to be recycled

Google offers a no-cost post-back programme through its partner, Reverse Logistics Group Americas (RLGA), for Google's customers. To use the post-back programme, follow the steps below:

  1. Request a delivery label from RLGA.
  2. After you receive the label, safely pack your product and attach the label.
  3. Send your eligible electronic devices for responsible recycling.
Find local collection sites
To find local collection sites in certain states, visit RLGA's website.
Recycling options for Illinois residents

For more information on recycling options for Illinois residents, please see the Illinois Environmental Protection Agency's electronic waste recycling page and the below information provided by the Illinois EPA.

Illinois resident flyer
Recycling options for Maryland residents

Google offers a US-wide post-back programme through its partner, Reverse Logistics Group Americas (RLGA), for Google's customers to return some Google-branded products for no-cost recycling. To use the post-back programme, follow the steps below:

  1. Request a delivery label from RLGA.
  2. After you receive the label, safely pack your product and attach the label.
  3. Send your eligible electronic device for responsible recycling. If you need packaging, you can request it at no charge to Maryland consumers.
Additional recycling information for Virginia residents

Additional recycling information for residents of Ontario, Canada

To find Producer Responsibility Organisation (PRO) participating collection sites, visit RLGA's site.

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