Cancel or change an order

You can cancel an order for a device or accessory you placed on the Google Store up to the time the shipper has started preparing it for shipment. If you want to make changes to an order, you'll need to cancel it and place a new one. You can't make changes to an existing order.

Cancel your order

It usually takes about an hour for your order to start getting prepared for shipment. You can cancel your order anytime before then. You can also cancel your order if your item is not in stock.

To cancel an order:

  1. Open your Google Store order history and sign into your Google account if you haven’t already.
  2. Search your list of orders and find the one you want to cancel.
  3. Click Order Details.
  4. Click Cancel order. If you don't see "Cancel order," that means your order has been prepared for shipment and can't be canceled.

Refuse delivery after your order ships

If your order has shipped, we won’t be able to stop delivery. If you no longer want the items you ordered, you can choose not to accept the delivery. When we receive the returned package, you’ll get your refund based on the same terms you’ll find in our return policy.

Please note: For details on how to refuse a delivery, please contact the shipping service. Be sure to have the tracking number from your shipment confirmation email handy.

Was this article helpful?