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The Google Store support team is experiencing higher than normal contact volume. We will try to get to you as soon as we can, in the meantime, for questions related to your Nest Secure appeasement, please go here. For other inquiries, please go here.

Get your trade-in value credit

  • If the trade-in device's post-inspection value matches the estimated trade-in value:

    • You'll receive a credit to the form of payment used for your new device purchase.

      • Credit card refunds may take up to 45–60 business days to apply to your card.

    • If the trade-in value credit exceeds the cost of your new Pixel device, excluding VAT, the excess amount is provided as Google Store credit. 

      • Store credits earned through trade-in expire after 6 months.

  • If the trade-in device's post-inspection value is lower than the estimated trade-in value:

    • A credit equivalent to the value of the device is issued. 

    • PCS Wireless will return your device if the post-inspection value isn’t at least 75% of the estimated trade-in value and you won’t receive a credit.

  • If the purchased device is returned: 
    • The post-inspection value of the trade-in is issued in the form of Store Credit.

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