Notification

The Google Store support team is experiencing higher than normal contact volume. We will try to get to you as soon as we can, in the meantime, for questions related to your Nest Secure appeasement, please go here. For other inquiries, please go here.

Get your trade-in value credit

  • If the trade-in device's post-inspection value matches the estimated trade-in value:
    • You'll receive a credit to the form of payment used for your new device purchase.
      • Credit card refunds may take up to 14 business days to apply to your card.
    • If the trade-in value credit exceeds the cost of your new Pixel device, VAT not included, the excess amount is provided as Google Store credit.
      • Store credits earned through trade-in don’t expire.
  • If the trade-in device's post-inspection value is lower than the estimated trade-in value:
    • A credit equivalent to the value of the device is issued.
    • PCS Wireless returns your device if the post-inspection value isn’t at least 75% of the estimated trade-in value and you won’t receive a credit.
  • If the purchased device is returned: 
    • The post-inspection value of the trade-in is issued in the form of Store Credit.

Related resources

Need more help?

Try these next steps:

Search
Clear search
Close search
Main menu
15829996217182853220
true
Search Help Center
true
true
true
true
true
99952
false
false