After your new device is sent to you or when you pick up your new device in-store, trade-in kits are shipped. Trade-in kits ship to the address you submit when you order. If you update the address for your new device before it ships, the trade-in kit ships to the same address in a separate package. In some cases, the kit may take more than 5 business days to reach you.
Check the status of your trade-in by selecting Trade-in details from your order history.
If it says:
Trade-in kit wasn't shipped: Check again later, after you receive your new device.
- If you don’t receive your trade-in kit within 10 business days of receiving your new device, contact our support team.
Trade-in kit shipped: To see your kit’s tracking information on the delivery carrier’s website, select Track your trade-in kit.
- If the tracking information says it's already been delivered, you'll need to change your shipping address and request a new kit. For help, contact our support team.
Update shipping address: Select Update address and complete the form to resend your trade-in kit.
