The Google Store support team is experiencing higher than normal contact volume. We will try to get to you as soon as we can, in the meantime, for questions related to your Nest Secure appeasement, please go here. For other inquiries, please go here.

Track your trade-in kit

After your new device is sent to you or when you pick up your new device in-store, trade-in kits are shipped. Trade-in kits ship to the address you submit when you order. If you update the address for your new device before it ships, the trade-in kit ships to the same address in a separate package. In some cases, the kit may take more than 5 business days to reach you.

Check the status of your trade-in by selecting Trade-in details from your order history.

If it says:

Trade-in kit wasn't shipped: Check again later, after you receive your new device.

  • If you don’t receive your trade-in kit within 10 business days of receiving your new device, contact our support team.

Trade-in kit shipped: To see your kit’s tracking information on the delivery carrier’s website, select Track your trade-in kit.

  • If the tracking information says it's already been delivered, you'll need to change your shipping address and request a new kit. For help, contact our support team.

Update shipping address: Select Update address and complete the form to resend your trade-in kit.

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