At the Google retail store, when you buy a new Pixel device, you can trade in your old device for a trade-in credit. The sales associate will assess the trade-in device and will give you a quote.
If I buy a device online and opt for in-store pickup, can I also drop off my trade-in device at the store?
No. If you placed your order online, your trade-in must be completed via mail. A trade-in kit will be mailed to your shipping address, which you must use to send in your old device. You cannot drop off your trade-in device at the retail store.
Can I pick up the Trade-In kit at the store instead?
No, trade-in kits requested for online orders cannot be picked up at a Google retail store and will be delivered to your shipping address.
For in-store trade-in, do I hand in my device on the spot?
Yes, you must hand in your device during the in-store trade-in. You cannot take your new device and mail-in your old device later.
How does the trade-in process work at retail stores?
A store associate will guide you through the trade-in process. However, unlike online trade-in, you can get a trade-in credit on the same day, which can be used on another Google product in-store or online.
