Your trade-in kit and new item will be sent to the address you give when you order. If you change the address for your new item before it ships, the trade-in kit will be sent to the new address. Learn how to change the shipping address of Google Store orders.
If your trade-in kit needs to go to a different address than your new item, contact customer support.
If you used the wrong address for the trade-in request or you need another trade-in kit, contact customer support.
Tips:
- You’ll get your trade-in kit 3 days after you update your address. If you don’t get your trade-in kit within 10 working days after you update your address, contact customer support.
- Users can only change their address twice.
