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The Google Store support team is experiencing higher than normal contact volume. We will try to get to you as soon as we can, in the meantime, for questions related to your Nest Secure appeasement, please go here. For other inquiries, please go here.

Cancel a trade-in

You can only cancel your trade-in before you send in your old device. If you want to cancel your trade-in:

  • Recycle or dispose of the trade-in kit.
  • Do not return the trade-in kit with a device.
  • You don't need to do anything with your existing order.

If you cancel your trade-in, you won't receive any trade-in value credit.

After you ship your device, it’s too late to cancel the trade-in.

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