Notification

Learn more about our top Google Store promotions.

Cancel a trade-in

You can only cancel your trade-in before you send your old device. If you want to cancel your trade-in:

  • On the Order details page, cancel a trade-in.
  • Recycle or dispose of the trade-in kit.
  • Do not return the trade-in kit with your old device.

If you cancel your trade-in, you won't receive any trade-in value credit.

After you dispatch your device, it’s too late to cancel the trade-in.

Related resources

Need more help?

Try these next steps:

Search
Clear search
Close search
Google apps
Main menu
10215137515514968406
true
Search Help Center
true
true
true
true
true
99952