Notification

Learn more about requesting a price match for your recent Google Store order.

Cancel a trade-in

You can only cancel your trade-in before you send your old device. If you want to cancel your trade-in:

  • On the Order details page, cancel a trade-in.
  • Recycle or dispose of the trade-in kit.
  • Do not return the trade-in kit with your old device.

If you cancel your trade-in, you won't receive any trade-in value credit.

After you dispatch your device, it’s too late to cancel the trade-in.

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