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الصفحة التي طلبتها غير متوفرة بلغتك حاليًا. يمكنك اختيار لغة مختلفة في أسفل الصفحة أو ترجمة أي صفحة ويب على الفور إلى لغة من اختيارك، وذلك باستخدام ميزة الترجمة المضمّنة في Google Chrome.

Learn about trade-in condition requirements

Your device’s condition can change the trade-in value. 

 

Trade-in value may decrease if:  

  • The device doesn’t turn on or off.
  • There’s a problem with the charging port.
  • The device screen or body:
    • Is unresponsive, cracked, damaged, or bruised. 
    • Has missing pixels.  
    • LCD is dark or burnt out.
  • The device has a damaged or swollen battery. 
  • A factory reset hasn’t been performed and the activation lock is still on.
  • The model received is different from the one selected.
  • The device is shipped more than 30 days after the new device was delivered.
  • The device is reported lost or stolen.

Important: Do not send in devices with damaged or swollen batteries. These devices can’t be returned for credit.

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