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The Google Store support team is experiencing higher than normal contact volume. We will try to get to you as soon as we can, in the meantime, for questions related to your Nest Secure appeasement, please go here. For other inquiries, please go here.

Learn about warranty eligibility after a replacement or repair

Your item may be eligible for warranty coverage after a replacement or repair.

Warranty coverage

Important: Items refurbished by retailers come with a 90-day warranty instead of the original warranty period.

When you make a warranty claim, you may get:

  • A replacement item in pristine or refurbished condition
  • In-warranty repair by Google or an authorized repair partner

Usually, your manufacturer's warranty covers the replacement or repaired device for whichever is longer:

  • As long as the original warranty lasts
  • 90 days

Manufacturer terms may vary, so consult the warranty for your product. Your legal rights may also vary depending on your country or region.

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