Replace missing items from a Google Store package

If your package is missing items, you can ask Google Store Support to send you those items.

Replace missing items

To request a replacement for missing items:

1. Take photos of the box. Google Store Support might ask to get these.
2. Contact Google Support.

Tips:

• When your package ships, you get a confirmation email with the delivery carrier-confirmed delivery date range and the tracking information.
• If you don’t get your package, wait until the last date of the delivery range before you contact Google Support.

Related resources

• Request replacement for empty Google Store packages
• Replace wrong items in a Google Store package
• Return extra items from a Google Store order