Get help with a defective item delivered from Google Store

If you purchase a new item from the Google Store and it’s defective when you get it, you can:

• Return your item and get a refund if you're within the standard return period by going to Google Store Order History.
• Start the replacement process with Google Store Support.

Related resources

• Request replacement for empty Google Store packages
• Replace wrong items in a Google Store package
• Replace missing items from a Google Store package
• Return extra items from a Google Store order
• Warranty Centre for more information