Understand and fix issues with a missing, lost or stolen package.
Find your package
If you get an email that confirms your delivery but you don't receive the parcel, you can:
- Make sure that the tracking page says 'Delivered' on the delivery operator website. You can find the tracking number on your:
- Shipping confirmation email
- Google Store order history
- Check that the delivery address is correct in the shipping confirmation email or on your Google Store order history.
- If you entered the wrong delivery address, follow up at the original shipping address you provided.
- Check the nearby area and ask your neighbours about the parcel.
- Wait up to 48 hours to allow for unexpected delays.
- To check the status, contact the delivery carrier directly.
You suspect your package is missing, lost or stolen
If you still can’t locate the package, contact Google Store Support within 14 calendar days of delivery.