If you want to stop payment for Preferred Care services or you want to give your coverage and device to someone else, follow the steps below.
You can get Preferred Care plans in the United States, Canada, and Puerto Rico.
Cancel your plan & get a refund
Cancellation and refund methods may vary by location. For location-specific cancellation and refund methods, check plan Terms and Conditions.
If you’re not happy with Preferred Care from the Google Store, you can cancel at any time through Google Store support. If you have Preferred Care Monthly Coverage, you can also cancel online and get a refund at the Preferred Care account page.
- After 30 days of plan purchase: You can get a prorated refund for Preferred Care, minus any claims paid up to the cancellation date.
Transfer Preferred Care
You can transfer Preferred Care 2-year plan for Pixel 6, Pixel 6 Pro, and older phones if you give your phone to a new owner. To request to transfer owners, go to the My Device Protect page.
Transfers only work in the country or region where the device was bought. For example, if you bought the device in the US, you can not transfer Preferred Care if you give the device to someone in Canada.
You can not transfer Preferred Care to a different phone. It covers only the phone it was purchased with.
You can not transfer Preferred Care 2-year plans for Pixel 6a and newer devices or Preferred Care Monthly Coverage plans to a new owner.
Get a refund for a returned phone
If you return your phone to Google within 30 days of purchase, we’ll automatically cancel your Preferred Care plan. We'll also refund you the full price of the plan.
