If you want to stop payment for Preferred Care services or you want to give your coverage and device to someone else, follow the steps below.
You can get Preferred Care plans in the United States, Canada, and Puerto Rico.
Cancel your plan & get a refund
If you’re not happy with Preferred Care from the Google Store, you can contact Google to get a refund.
- Within 30 days of plan purchase: If you haven’t filed a claim, you can get a full refund for Preferred Care.
- After 30 days of plan purchase: You can get a prorated refund for Preferred Care, minus any claims paid up to the cancellation date.
Cancellation and refund methods vary by province. For province-specific cancellation and refund methods, check your plan Terms and Conditions.
Transfer Preferred Care
Preferred Care 2-year plan for Pixel 6, Pixel 6 Pro, and older items can be transferred to a new owner. You can request to transfer Preferred Care to the new owner at mydeviceprotect.com.
Important:
- Transfers only work in the country or region where the item was bought. For example, if you bought the item in the US, you can’t transfer Preferred Care if you give the item to someone in Canada.
- Preferred Care can’t be transferred to a different item. It covers only the item with which it was purchased.
- Preferred Care 2-year plan for Pixel 6a and newer items and Preferred Care monthly coverage plans can't be transferred to a new owner.
If you return your phone to Google within 30 days of purchase, we’ll automatically cancel your Preferred Care plan. We'll also refund you the full price of the plan.
