For help on common issues with your Google Store order, check out this guide.

Learn about Google Store shipping & delivery options

You can learn more about Google Store shipping and delivery options.

Pick shipping & delivery options

When you order from the Google Store, choose a shipping method at checkout. The shipping method affects delivery date.

Get shipping at no additional cost

You can get standard shipping at no additional cost in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Puerto Rico, Singapore, Spain, Sweden, Switzerland, the United Kingdom, and the United States.

Shipping at no additional cost applies to the lowest-cost shipping option unless otherwise specified and may be changed or discontinued at any time.

Understand shipment details

Your order is made up of one or more shipments. For each shipment, you can find the:

  • Order number: Your order number is in the order confirmation email or your Google Store order history .
  • Order status: You can check your order status in your order history.
  • Delivery date range: This is the date your order is scheduled to be delivered.
  • Items in your order: You can find the items in your order in your order history.
If the carrier isn’t able to deliver your order, the order will be returned to our warehouse. To get a refund, contact Google Store support. Depending on your bank, it might take several days for your refund to arrive.

Resolve issues with missing shipments

If you suspect your order may be lost or stolen:

You can contact Google Store support within 14 calendar days of your latest expected delivery estimate.

If your order goes missing after the carrier reports a successful delivery:

Once your package was successfully delivered to the location specified in your order, your transaction is complete. But if more than 24 hours pass since your package was marked delivered, contact our support team. Typically, your package will arrive during that 24 hour period.

To find your missing package, follow up at the shipping address you provided. If you still can’t locate the package, contact Google Store support within 14 calendar days of delivery.

Contact Us

If you have other issues with your order, like an item that was delayed, canceled, or damaged, you can find more ways to fix issues with your order.

Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue

Search
Clear search
Close search
Google apps
Main menu
Search Help Center
false
false
true
true
99952
false
false