Important: If you're not located near a physical store, connect with the online support team.
The Google retail shop sells some of the same items that you can buy on the online Google Store and Google official merch shop. Purchases at the Google retail shop are subject to availability.
To find a shop near you, go to the Shop locations page.
Payment methods
Accepted payment methods- American Express
- Discover (US only)
- Google Shop credit
- MasterCard
- Visa
- Cash
- Cheques
- Money orders
- Direct bank account debit
- Virtual credit cards (VCCs)
- Health savings account (HSA) cards
- Transport cards
- Google Play credit
- You can use this only to buy digital content other than magazine subscriptions.
- Google Play gift cards
- You can use this only to buy digital content other than magazine subscriptions.
- Google discount codes
- PayPal
Manage refunds and returns
- If you want to return or exchange an item that you bought at the Google retail shop: For the Terms and Conditions, go to returns on the Google Store.
- If you bought an item at the Google retail store with cash and want a refund: You can go to the Google retail shop to get your refund in cash.
- You'll get your refund in Store credit when you return your Google Store purchase.
Get on-site repair
You can get your device repaired at a Google retail shop if you have a hardware issue with your Pixel phone, such as:
- A broken screen
- Charging problems
- A phone that won't turn on
Google Store services Pixel 2 and newer phones bought in the US.
Before you go to the Google Store, troubleshoot your device:
- If your phone won't turn on or is frozen: To force a restart, press and hold the Power and Volume down buttons at the same time for 30 seconds.
- If your phone freezes or glitches:
- To check if a third-party app has caused the problem, restart your phone in safe mode.
To enter safe mode, press and hold the power button. When the animation starts, press and hold the Volume down button until the phone restarts.
- At the bottom of the screen, you'll find 'Safe mode'.
If your troubleshooting didn't work, you can schedule an appointment. Before you go to the Google Store:
- Find your phone's IMEI number, which is usually in the SIM tray.
- Check its warranty status online.
- To check on parts availability and estimated repair times, contact the shop beforehand.
- To schedule an appointment, go to the shop locations page.
Tip: If a Google retail shop isn't convenient, you can review mail-in repair options or find other authorised repair partners.
Trade in your old phone
To trade in for a new Pixel phone, you can bring your old phone to the Google retail shop.The shop assesses your phone and gives you a quote for trade-in credit. When you buy your new phone, the shop applies the credit to the retail price.
You can also trade in your old phone online. Learn about trade-ins.
Review other services
When you buy a ZAGG screen protector in the Google Store for your Pixel 8a or 9 phone, they'll install it at no charge.