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Please be advised that the Customer Support team does not provide troubleshooting services in your current display language. To contact Support team staff, please first switch to English or other supported languages (Spanish, Portuguese or Japanese). 

About invoices

Every month the new Search Ads 360 calculates fees to create your account’s invoice. Metrics like usage from supported engines or rates in your contract help make up these fees.

Supported engines can take some time to filter spam clicks or spam impressions. It’s not uncommon for adjustments to usage metrics to take a few weeks to calculate and report. So, final metrics for a given month aren’t always available when Search Ads 360 is ready to issue invoices. 

Rather than hold invoices, previous adjustments roll into the current billing period. 

Both the % media spend and fee adjustments appear on your monthly invoice. Fee adjustments are additional line items in the form of debits or credits (also known as a partial refund).

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