Alexander Booth 7687

Member since 1/18/2022

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Reply to Email from QuickBooks using Gmail address does not reach recipients

Gmail•1/21/2022

I don't get the SMTP server settings I just get the opportunity to link to my Gmail account like this:

Reply to Email from QuickBooks using Gmail address does not reach recipients

Gmail•1/21/2022

No I didn't mean the QuickBooks is sending through Mac mail, just at the precise SMTP settings are hidden when sending normal mail.

Reply to Email from QuickBooks using Gmail address does not reach recipients

Gmail•1/20/2022

Many thanks for your help on this Keith. I guess I'm at fault here as we probably do use smtp.gmail.com although the precise settings are hidden by Mac mail - it is a G mail account for sending.

Within QuickBooks I have a choice of sending through my own email address (Google workspace) or quickbooks@notification.intuit.com. Both seem to have trouble reaching the recipients.

I think usually these recipients are using Outlook and when using my email address it looks like a spoofed account.

Reply to Email from QuickBooks using Gmail address does not reach recipients

Gmail•1/19/2022

We are using Google workspace for our business email for our main domain and so we are using MX records such as this ALT3.ASPMX.L.GOOGLE.COM. And so we don't use smtp.gmail.com.

Email from QuickBooks using Gmail address does not reach recipients

Gmail•1/18/2022

Email from QuickBooks using Gmail address does not reach recipients

Here QuickBooks suggests Solution 3: Configure server to accept QuickBooks Online mail server host names and IP addresses

https://quickbooks.intuit.com/learn-support/en-uk/manage-customers/3-solutions-for-when-customers-aren-t-receiving-your-emails/01/239588

How should I add this massive list of server host names and IP addresses to my Google workspace domain DNS settings?

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