Safety & Regulatory Guide for Fitbit Ace LTE

Where to find product information

This guide includes the basic safety guidelines in the printed Safety & Warranty booklet that comes enclosed with your Fitbit Ace LTE It also includes additional safety, regulatory, and warranty information about Fitbit Ace LTE.

Safety, and regulatory information: g.co/fitbitace/regulatory OR Settings > System > Regulatory Information.

Warranty details for your country of purchase, including instructions for making a claim: g.co/devicewarranty

Electronic regulatory labels (and specific absorption rate (SAR) values) for your device: Settings > System > Regulatory Information

Eco-design (energy performance) information: g.co/ecodesign

Fitbit Ace LTE help: g.co/fitbitace/help

Safety Warnings

WARNING: HEALTH AND SAFETY INFORMATION; READ BEFORE USE TO REDUCE THE RISK OF PERSONAL INJURY, DISCOMFORT, PROPERTY DAMAGE, INCLUDING DAMAGE TO YOUR DEVICE, ACCESSORIES OR ANY CONNECTED DEVICES, AND OTHER POTENTIAL HAZARDS

HANDLING

Handle your Fitbit Ace LTE with care. You may damage the device or any included batteries or accessories if you disassemble, drop, bend, burn, crush or puncture your device. Do not use a Fitbit Ace LTE with a damaged enclosure, a cracked screen or some other form of physical damage. Using a damaged Fitbit Ace LTE may cause overheating or injury. If your Fitbit Ace LTE gets wet, do not attempt to dry it using an external heat source.

Fitbit Ace LTE is designed to operate in a dry, indoor environment. Your Fitbit Ace LTE works best in ambient temperatures between 32° and 95° F (0° and 35° C), and should be stored between ambient temperatures of -4° and 113° F (-20° and 45° C). Do not expose your Fitbit Ace LTE to temperatures above 113° F (45° C), such as on a car dashboard or near a heating vent, as this may damage the device, overheat the battery, or pose a risk of fire. Keep your Fitbit Ace LTE away from heat sources and out of direct sunlight. If your device becomes too hot, disconnect it from its power source if it is plugged in, move it to a cooler place and do not use it until it has cooled. Your Fitbit Ace LTE is designed to work best at an altitude of up to 16404 ft (5000m).

Use of your Fitbit Ace LTE in certain modes, such as gaming, can cause it to generate more heat than it would under normal operating conditions. This may cause your Fitbit Ace LTE to operate in a reduced-power mode or temporarily shut down. Use extra care when operating the device in these modes. For more information on risks associated with prolonged heat exposure, please refer to the Prolonged Heat Exposure section below.

Avoid dropping your Fitbit Ace LTE. If your device is dropped, especially on a hard surface and the user suspects damage, contact customer service: g.co/fitbitace/help.

Not suitable for children under 3 years. This product is suitable for users aged 7+.

REPAIR & SERVICE

Do not attempt to repair your Fitbit Ace LTE yourself. Disassembling the device may result in loss of water or dust resistance or cause injury or damage to your device.

Contact customer service if Fitbit Ace LTE is not working properly or has been damaged. g.co/fitbitace/contact.

CHARGING

Be sure the charging device and Fitbit Ace LTE are well ventilated when in use or charging. Using damaged cables, chargers or power adapters or charging when moisture is present, can cause fire, electric shock, injury, or damage to the Fitbit Ace LTE or other property. Do not charge your Fitbit Ace LTE when it’s wet. Avoid charging your device in direct sunlight.

When charging the device, make sure the power adapter (not provided) is plugged into a power outlet near the device and is easily accessible. Do not force plugs or power adapters to a power outlet if space is not sufficient to accommodate both. When disconnecting the power adapter from a power outlet, pull on the adapter, never on the charging cable. Do not twist or pinch the cable, and do not force a connector into a port. If you receive a message while charging that instructs you to unplug the charging device, disconnect the charging device or power adapter. Before attempting to charge again, make sure both the power adapter charging cable connector and the device's charging port are dry and clear of any objects.

Do not place metallic or magnetic objects on the exposed pins of the charger when it is plugged in, as this could cause heating of the object or charger.

Your Google Fitbit Ace LTE is only to be connected to equipment bearing either of the following symbols: or.

Only charge your Fitbit Ace LTE with the included charging cable and USB-C PD compliant charger or compatible charging accessories available on the Google Store or at Google authorized resellers (look for Google’s “made for” badge). The AC adapter must be certified with a Limited Power Source output per IEC 60950-1 and/or classified PS2 per IEC 62368-1, rated: 5 Volts DC, maximum 3 Amp and qualified per CTIA Certification Requirements for Battery System Compliance to IEEE 1725. Failure to use compatible charging accessories can cause fire, electric shock, injury, or damage to the device and the accessories.

PROLONGED HEAT EXPOSURE

The Fitbit Ace LTE and its charging cable and power adapter generate heat during normal operation, and comply with applicable surface temperature standards and limits. Avoid prolonged skin contact when your device is charging because exposing skin to hot surfaces for a long period of time may cause discomfort or burns. Do not sleep on or with your device while it is charging, or cover your device, charging cable or power adapter with a blanket or pillow while any of them are connected to a power source or charging. Be aware of this issue if you have a physical condition that affects your ability to detect heat against your skin. Remove your Fitbit Ace LTE if it feels hot or uncomfortably warm.

CHILD SAFETY

Your Fitbit Ace LTE, charging cable and Fitbit Ace bands may contain (or may come with) small parts, plastic, cables, glass, or metal elements, and parts with sharp edges that may cause an injury or create a choking or strangulation hazard. Children have strangled on cords and cables. Keep the Fitbit Ace LTE and its accessories, including cords and cables, out of the reach of children under the age of 7 (more than 3 feet (0.9 meters) away) and do not allow them to play with the Fitbit Ace LTE and its accessories. They could hurt themselves or others, or could accidentally damage the Fitbit Ace LTE and its accessories. Seek medical attention immediately if small parts are swallowed or injury occurs.

HEARING LOSS

Prolonged exposure to loud sounds (including music) can cause hearing loss. To prevent possible hearing damage, avoid listening at high volume for prolonged periods of time. Continued exposure to high volumes and background noise can make loud sounds seem quieter than they actually are. Check the volume before using headphones or earphones.

BATTERY

This Fitbit Ace LTE contains a rechargeable lithium-ion battery, which is a sensitive component that can cause injury if damaged. Do not attempt to remove the battery. Contact Google or a Google authorized service provider to replace the battery. For contact information, visit g.co/fitbitace/contact. Replacement by non-qualified professionals can damage your device. Improper replacement or use of a non-qualified battery may present a risk of fire, explosion, leakage, or other hazard. Do not modify or remanufacture/refurbish the battery, puncture or attempt to insert objects into the battery, immerse or expose the battery to water or other liquids, or expose the battery to fire, excessive heat, and/or other hazards.

This device comes with a battery that has proper certifications. In addition, the battery complies with IEEE 1725 standard.

DISPOSAL, TRANSPORTATION, & RECYCLING

Dispose of and transport your device, batteries and accessories according to local environmental and transportation regulations. Do not improperly transport them or dispose of them in normal household waste. Improper disposal or transport may lead to fire, explosion, and/or other hazards. Do not open, crush, heat above 113° F (45° C), or incinerate. For more information on recycling your device, batteries and accessories, visit g.co/HWRecyclingProgram.

ENVIRONMENTAL RESTRICTIONS

To prevent damage to your device parts or internal circuits, do not use or store the device or its accessories in dusty, smoky, damp, or dirty environments, or near magnetic fields. Keep it away from heat sources and out of direct sunlight. Do not leave your device inside a vehicle or in places where the temperature may exceed 113° F (45° C), such as on a car dashboard, window sill, near a heating vent, or behind glass that is exposed to direct sunlight or strong ultraviolet light for extended periods of time. This may damage the device, overheat the battery, or pose a risk of fire or explosion.

EXPLOSIVE ATMOSPHERES

Do not charge, use, store, or transport your device where flammables or explosives are stored (e.g., in gas stations, fuel depots, or chemical plants). Do not use your device where blasting operations are in progress, or in potentially explosive atmospheres such as fuelling areas, fuel storehouses, below deck on boats, fuel, or chemical transfer or storage areas, and in areas where the air contains chemicals, vapors, or particles (such as grain, dust, or metal powders). Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Observe all notices and signs where these hazards might exist. Do not leave your device inside a vehicle or in places where the temperature may exceed 113°F (45°C), such as on a car dashboard, window sill, near a heating vent or behind glass that is exposed to direct sunlight or strong ultraviolet light for extended periods of time. This may damage the product, overheat the battery or pose a risk of fire or explosion.

DISTRACTION

Using your device when performing certain activities can distract you and may cause a dangerous situation for you or others. To reduce the risk of accidents (and because it’s prohibited by law in many places), do not use your device while driving, bicycling, or while operating machinery, and do not use it while engaging in any activities that have potentially serious consequences.

RADIO FREQUENCY EXPOSURE

This device has been evaluated and meets the applicable regulatory requirements for exposure to radio waves and is designed and manufactured not to exceed the applicable emission limits for exposure to radio frequency (RF) energy.

Model: G4SKY

In the countries where the Specific Absorption Rate (SAR) limit is 1.6 W/kg averaged over one gram of tissue for use against the head or face and 4.0 W/kg averaged over ten grams of tissue for use against the limb or wrist. The highest SAR values for this device type are 0.85W/kg against the head or face with 10 mm (0.4 in) separation and 1.92 W/kg when used against the limb with no separation.

You can find the SAR values on your device: Settings > System > Regulatory Information.

You can find additional information about SAR at the following pages:

fcc.gov
icnirp.org
ec.europa.eu

RADIO FREQUENCY INTERFERENCE

Observe rules that prohibit the use of wireless technology (e.g. cellular or Wi-Fi). Your device is designed to comply with regulations governing radio frequency emissions but use of wireless devices can negatively affect other electronic equipment. For example, while flying in an aircraft or immediately before boarding, use your wireless device only according to instructions provided by the airline. Use of a wireless device in an aircraft may disrupt wireless networks, present a hazard to aircraft operation, or be illegal. You may be able to use your device in airplane mode.

EMERGENCY COMMUNICATIONS

Wireless devices may not be reliable for emergency communications. This device operates using radio signals and cannot guarantee that it will establish or maintain a connection in all conditions. Your device is also powered by a rechargeable battery that may be affected by temperature, use, damage, and other conditions. Never rely solely on any wireless device for emergency communications. Your device may not be capable of calling emergency services and may not receive emergency information transmitted over wireless networks. Your Ace Pass may include a Call for Help feature, which allows a user to quickly call selected contacts. The Call for Help feature does not call emergency services and should not be used in an emergency.

MEDICAL DEVICE INTERFERENCE

Your device uses radios and other components that emit electromagnetic fields, and also contains magnets. These electromagnetic fields and magnets may interfere with medical devices, such as pacemakers and other implanted medical devices. Always keep the Fitbit Ace LTE and its charger at a safe distance away from the medical device. If you have questions about using your Google device with or near your medical device, consult your healthcare provider before using your Fitbit Ace LTE. If you suspect your Fitbit Ace LTE is interfering with your medical device, turn off your Google device and consult your physician for information specific to your medical device.

HOSPITALS

Switch off your wireless device when requested to do so in hospitals, clinics or health care facilities. These requests are designed to prevent possible interference with sensitive medical equipment.

HEALTH RELATED FUNCTIONS

Your Fitbit Ace LTE and its pedometer, sleep, exercise, heart rate, and associated fitness application functions are not medical devices and are intended for information purposes only. They are not designed or intended for use in the diagnosis of disease or other conditions, or in the cure, monitoring, mitigation, treatment, or prevention of disease or other conditions.

NOTICE FOR PRODUCTS UTILIZING HEART RATE TRACKING FEATURE

Products that have a heart rate tracking feature may pose risks to users with certain health conditions.

Consult your doctor prior to use if you:

have a medical or heart condition;
are taking any photosensitive medicine;
have epilepsy or are sensitive to flashing lights;
have reduced circulation or bruise easily; or
have tendonitis, carpal tunnel syndrome, or other musculoskeletal disorders.

LED

The LEDs visible on your device are safe under reasonably foreseeable conditions per the requirements in IEC 62471. However, it is recommended that you do not direct the LEDs at anyone’s eyes.

SKIN IRRITATION

Some people may experience reactions to materials, such as nickel or latex, found in wearable items that are in extended contact with the skin. This can be due to allergies, the presence of skin irritants (like soap, sunscreen or sweat), or other causes. Keep your Fitbit Ace LTE clean and dry and do not wear it too tightly. Periodically remove the Fitbit Ace LTE for an hour after extended wear to reduce the chance of skin irritation. Remove the Fitbit Ace LTE, stop use and consult a physician if you experience skin irritation or if wear or fit of the device causes any discomfort. For more information visit g.co/fitbitace/care.

MEDICAL CONDITIONS

WARNING: Your Fitbit Ace LTE produces flashes that may trigger epilepsy in sensitized individuals. A small percentage of users may experience headaches, seizures, blackouts, eye strain, fatigue or dry eyes that are triggered by visual stimuli, such as flashing lights or bright patterns, or use of electronics with displays. Those symptoms can be experienced by people who have never previously experienced such issues. If you have a history of seizures, blackouts, epilepsy, a medical condition, or experience discomfort that you believe could be affected by your Fitbit Ace LTE, consult with a doctor before using your device. Stop using your Fitbit Ace LTE immediately and contact a doctor if you experience any symptoms that you believe could be caused or affected by your Fitbit Ace LTE (for example, headaches, blackouts, or seizures).

MUSCULOSKELETAL DISORDERS

Repetitive activities, such as typing, tapping, or swiping on the screen of your Fitbit Ace LTE, may cause discomfort in your fingers, hands, wrists, arms, shoulders, or other parts of your body. If you experience any discomfort from such activities, stop using your Fitbit Ace LTE and consult with your doctor.

Proper Handling and Usage

Follow these guidelines when using, storing or cleaning of your Fitbit Ace LTE.

OPERATING TEMPERATURE

Do not use or charge the Fitbit Ace LTE, and charger, at ambient temperatures lower than 0°C (32°F) or higher than 35°C (95°F). If the interior temperature of the device exceeds normal operating temperatures, you may experience the following behaviors while the device tries to regulate its temperature: reduced performance and connectivity, inability to charge, or powering down of the display or device power down. You may not be able to use the device while it regulates its temperature. Move the device to a cooler (or warmer) location and wait a few minutes before attempting to use it again.

CARE & CLEANING

Unplug the Fitbit Ace LTE and charger before cleaning, during lightning storms, or when unused for extended periods of time. Do not clean your Fitbit Ace LTE while it is charging as this may cause injury or damage to your device. Avoid solvent and abrasive material that may cause damage to the product surface. Do not use any chemical detergent, powder, or other chemical agents (such as benzene) to clean the Fitbit Ace LTE or accessories.

To clean your Fitbit Ace LTE we recommend gently wiping it with a soft, lint-free cloth. Use a dry cloth for streaks, smudges or dust. For stains and grime, use screen wipes or eyeglass cleaner on the screen and ordinary household soap or bleach free cleaning wipes on the back and sides. For additional care and cleaning instructions see g.co/fitbitace/care.

DUST AND WATER RESISTANCE

Your device including the Fitbit Ace Bands are designed to comply with dust and water protection rating IP68 under IEC standard 60529 and your device additionally complies with water protection rating 5 ATM under ISO Standard 22810:2010 when they leave the factory, but they are not dust proof or water proof. Dust and water resistance are not permanent conditions and are diminished or lost over time due to normal wear and tear, device repair, disassembly, or damage. Dropping your device may result in loss of dust or water resistance. Liquid damage voids the warranty. Do not expose your Fitbit Ace LTE, Fitbit Ace Bands or charging cable to liquids or to dust, which can cause short circuit and/or overheating. The charging cable is not dust or water resistant and should not be exposed to either. For more information, visit g.co/fitbitace/regulatory.

MAGNETIC FIELDS

Avoid placing any items containing magnets or which are sensitive to magnetism, such as credit cards, bank cards, audio/video tapes, or magnetic memory devices, near this Fitbit Ace LTE or its charging cable connector, because you may lose information stored on such items. Items containing information sensitive to magnets should be kept at least 2 inches (5 cm) away from this Fitbit Ace LTE.

Service & Support

Unauthorized repairs or modifications could result in permanent damage to the device, and may affect your warranty coverage and regulatory authorizations. Fitbit Ace LTE should only be repaired by Google or a Google authorized service provider. Contact customer service for authorized service.

If you send your Fitbit Ace LTE in for service, you might receive a replacement in place of your original device. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. If the goods are capable of retaining user-generated data then the repair or replacement may result in loss of the data. For online help and support, visit g.co/fitbitace/help.

Regulatory Information

Regulatory information, certification, and compliance marks specific to Fitbit Ace LTE can be found on your Fitbit Ace LTE under Settings > System > Regulatory Information and on the back and/or in the band attach area of your device.

EMC COMPLIANCE STATEMENT

Important: This device, Fitbit Ace Bands and the charging cable have demonstrated Electromagnetic Compatibility (EMC) compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, televisions, and other electronic devices.

Regulatory Information: United States

FCC REGULATORY COMPLIANCE

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by Google could void your authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following 2 conditions:

These devices may not cause harmful interference.
These devices must accept any interference received, including interference that may cause undesired operation.

Model number: G4SKY

Product name: Fitbit Ace LTE

US Responsible Party

Google LLC

1600 Amphitheatre Parkway

Mountain View, CA 94043

Contact: g.co/fitbitace/contact

Limited Warranty

The limited warranty is available in the Google Hardware Warranty Center.

Google, Fitbit Ace, and related marks and logos are trademarks of Google LLC.

USB-C ® is a registered trademark of USB Implementers Forum. LTE™ is a trademark of ETSI.