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Phone crashing after update, battery is stuck on 50% and it's very hard to start it when crashes. 0 Recommended Answers 4 Replies 1 Upvote
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My phone started crashing after the latest update, and it's been hard to start it up. The battery is stuck at 50% and it won't go up or down, whether connected to the charger or not. If I remove the charger, the phone crashes. I have tried in vain to find direct contact details, but I'm stuck in a loop that keeps taking me back to the main Tips and Support page. I bought my phone on Australia, but I'm stuck in Thailand due to the Covid restrictions, and there are no service centres here.
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Hi BBN
 
You won't be able to contact Support from within a country where the phone is not officially sold, I'm afraid. 
 
Also you will need to bring the phone to the country of purchase to be able to trigger a warranty claim.
 
- Mike
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Thanks for your response Mike. Is this a problem that requires claiming a warranty covered service? I was under the impression that it was just an update bug.
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Hi BBN
 
That is very likely a hardware fault.
 
However, you could try the Pixel Repair Tool to see if it helps.
 
- Mike
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Thanks a million!
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