Oct 18, 2020
Pixel 5 - Gap between screen and body
Was wondering if someone could take a look at this.
There seems to be quite a lot of units popping up where there's a gap between the display and the frame/body.
https://forum.xda-developers.com/pixel-5/help/assembly-problem-gap-screen-case-t4177669
I'm not the owner of the above thread but I do have the issue.
Can someone from Google clarify the issue.
Is this normal?
Does this cause issues with waterproofing?
How/why has this happened on a £600 device?
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Last edited Oct 18, 2020
Nov 3, 2020
We’ve had a chance to investigate units from customers and, combined with our quality control data from the factory, we can confirm that the variation in the clearance between the body and the display is a normal part of the design of your Pixel 5. There is no effect on the water and dust resistance or functionality of your phone. We will work with customers on an individual basis to address any concerns they may have.
Community Specialist David Pop. recommended this
All Replies (650)
Nov 3, 2020
Nov 3, 2020
We’ve had a chance to investigate units from customers and, combined with our quality control data from the factory, we can confirm that the variation in the clearance between the body and the display is a normal part of the design of your Pixel 5. There is no effect on the water and dust resistance or functionality of your phone. We will work with customers on an individual basis to address any concerns they may have.
Community Specialist David Pop. recommended this