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WiFi keeps disconnecting after update to Android 11
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0 Recommended Answers 53 Replies 204 Upvotes After updating to Android 11, WiFi stopped working on my Pixel 3XL.
I have tried every solution suggested online - restart, restart in safe mode, forget network, rename network, factory reset, router reset, router firmware update...
The problem is clearly in the OS. An update is needed immediately, this is a critical issue.
Thanks
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Hello Ondřej Hanousek,
As the issue still persists after troubleshooting and performing a factory data reset, I suggest you reach out to Google's 1:1 Chat Support for further assistance. They'd be able to have a closer look into the issue and assist you accordingly.
Please let us know how you get on.
Best,
Lilybell2
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Hello, first of all let me apologize as I've said this incorrectly. - I did not perform a factory reset because because countless users online have tried this and it didn't help. On the contrary, one user even ruined their phone even more because without wifi he couldn't connect his phone to a Google account.
Secondly, the link your provided doesn't offer any chat feature, the links there are circular and keep leading me to the same page which doesn't help in any way.
I would appreciate if the tech support apologized and acknowledged that considering the countless identical reports online that this is obviously an Android 11 issue, and promised that an update fixing the issue is coming immediately.
Thank you.
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Hello Ondřej Hanousek,
There was nothing wrong with the link I posted, and it works very well if you do not get sidetracked into selecting articles. No point in you using it though, because the first thing they would likely ask you to do is a factory reset as you haven't actually done one and have no intentions of doing so.
Besides, you've already determined that all your problems will be resolved as soon as Android issues a fix for your problems, so you don't really need to do anything.
Lilybell2
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In that case I would be very happy if you would be so kind and instruct me where to find the chat, because I have spent quite some time looking for it unsuccessfully.
I have decided not to do a factory reset because other people have done so without any results, and in that case I'd rather not waste a few hours reinstalling all apps etc. for nothing.
There is in fact something I can do and that is demand swift solution from Google. A smartphone without wifi is largely useless and a situation absolutely unacceptable for a new phone still in warranty. Pixels are not in the cheapest spectrum of the smartphone market, I don't understand how is it possible that there has not yet been any official statement from Google regarding this critical issue and it is impossible for me to find a way to contact the customer support.
So back to the beginning, if you would be so kind and give me specific instructions on where to find the chat feature, I'd be delighted. Thanks
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I'm having the same issue. I'm also being disconnected from my mobile network constantly. I went to get my pixel diagnosed at the service center a few days ago, as well as changed my sim card from my mobile network provider. Clearly an issue from the update!
I did factory reset FYI.
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I'm having the same issue on a Pixel 3. I won't be doing a factory reset as I've been doing them on this phone so many times it's kinda outrageous, lol. Doing a simple restart temporarily fixes the issue for what it's worth.
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I'm also having this issue. My phone worked fine before this "upgrade" to Android 11
I'm also having issues with.Bluetooth
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What a f*cking sh*t show. A simple update breaks WiFi? Get your act together google.
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I have been having the exact same problem, and it only started right after the update to Android 11. I had absolutely no problems prior to the update. Someone at Google needs to get on this.
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I'm having this problem as well. I have a mesh wifi network, and I suspect it is switching back and forth between the various wifi access points. Trying the mac address change right now, not super hopeful though.
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