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My USB preferences are greyed out, I'm unable to transfer files when plugged in my Pixel 2 XL 5 Recommended Answers 93 Replies 267 Upvotes
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I've tried different USB-C cables and different systems, but nothing works
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I have the same issue have tried every fix and nothing
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Hi John. As you've tried other cables but without success, please check that there is no debris within the port that is preventing a positive contact. 

Instructions courtesy of bG - PE)
 
1. Clean the USB-C port on your device. (I personally like to take a business card and fold it diagonally, as to make the corner stronger and thinner. This makes a nice scooping/scraping tool.) (Side note: this one is the solution 99% of the time. Many people think this isn't the case because they can't see* anything inside of the USB-C port, then they are shocked at the amount of dirt and dust that drops out when they start digging it out, just FYI).
2. Use a different charging cable (to rule out that the wire is not the problem). 
3. Make sure the plug is fully inserted and secured into the wall outlet.
4. Try using a different wall outlet.
5. Try using a different power adapter (that's the white brick (wall adapter) that plugs into the wall outlet).
6. Make sure you're using the original charging cable and power adapter that came with the device
7. You can say to Google Assistant "Battery Troubleshooting" and go through the diagnostic process to check on your device's battery health.
8. See if you have the same results in Safe Mode.
 
If nothing in the above is of help, please contact Google Support to discuss your options.

Regards, Penny
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Same problem with me. Must be a design flaw as no one I can tell, has found a solution. Really frustrating!!
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Yep me too... Never buy pixel again..
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After reading the suggestions to check and try to switch the cable I was trying to use, I've found the following label on it:
"For charging only"

Mystery solved, the other cable worked like a charm XD
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