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My phone won't back up to Google drive. The back up now button is greyed out. I've had the phone a w 0 Recommended Answers 21 Replies 34 Upvotes
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I've deleted and then added my Google account again. This didn't help
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Hi Cath,
 
I believe that the backup will only happen while the phone is idle, charging, and connected to a Wi-Fi network with good Internet connectivity. 
 
Have you made sure that these conditions are met?
 
Thanks,
John
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I meet those criteria. Problem persists.
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If you delete your PIN or security password you can backup Google you Will have to reset your PIN etc again its a pain but works on my S8
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Me too, removing ALL security made it work for me.
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Yep, you have to remove fingerprint and PIN security to back up Android phone to Google Drive. I only do it before I change phones.
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Removing the PIN solved this for me also. I did not have to remove my fingerprint data.
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Wow. Removing just the pin security from my phone sorted out the issue! Thanks guys. Really appreciate it. Was just getting ready to throw both phones against the wall.
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Thanks. Removed the pin on my one plus 6t NOT the fingerprint info and it worked right away!
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My wife got a Pixel 3 and I am selling the Pixel 2 she was using and I ran into this problem. I turned off PIN security and the "Back up now" button became available. Thanks for the help!

Also, just to point out, I have a Pixel 2XL and my "Back up now" button is available (I have use PIN/fingerprint security same as her). Strange. The only noteable difference I can think of is that she uses 2 google accounts on her phone (personal and work), whereas I only use a single account.
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its the security on the phone.
temporarily turn off security and the and the button should turn blue.
backup 
then turn security back on
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