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Jan 11, 2025

oem unlock disabled - Pixel 3XL

I have a Pixel 3XL that is supposed to support eSim but I don't see an option for it when I go to Internet/ Network option. Based on what I read on the website I see that in Developer Options > OEM Unlock should be enabled but that is greyed out. When I reboot bootloader it says - Device state: locked.

Does anyone know how to enable eSim on Pixel 3XL
Product version: crosshiatch MP1.0(ROW)
Bootloader version: b1c1-0.4-7617406

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Recommended Answer
Jan 12, 2025
Roshan Shankar,
 
Many Pixel 3 and 3 XL phones do not have eSIM capability.  In fact, only US model 3 and 3 XL phones purchased from Sprint or Google Fi have eSIM.  3a phones purchased in Japan and/or models bought with Verizon service do not have eSIM.  See the Google Support article at the below link:


Unfortunately, there is often user confusion about what constitutes an "unlocked" phone.  When retailers refer to a phone or phones they offer for sale as "unlocked," they are almost always referring to phones that are carrier unlocked and can be used on any compatible carrier.  However, those same "unlocked" phones may very well have bootloaders that are encrypted and cannot be unlocked.  Those phones may be used on any compatible carrier, but their bootloaders will remain locked.  All phones purchased from and/or associated with Verizon, even if carrier unlocked, will still have encrypted bootloaders that cannot be unlocked.  This may be true of phones sold by some other carriers as well.  

In the end, it doesn't matter if your phone's bootloader is associated with a carrier other than Verizon, what matters is that it cannot be undone.  

Lilybell2



Original Poster Roshan Shankar marked this as an answer
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All Replies (3)
Jan 11, 2025
Hello Roshan Shankar,
 
Most likely what you have is the Pixel 3 XL that was sold by Verizon.  That model does not have eSIM and it has Verizon's encrypted bootloader that cannot be unlocked.  

Lilybell2
Jan 12, 2025
Thanks for the info. Is there a way to verify if it was a Verizon device. It was sold to me as an unlocked device. I noticed that when I go to do a factory reset I see an option to 'erase all esim data' but even after that nothing happens. I put the phone in fastboot mode and tried fastboot OEM unlock but got a message that ' OEM command unlock' is invalid. In fact, most of the options for fastboot OEM returned 'invalid command'.

Thanks
Recommended Answer
Jan 12, 2025
Roshan Shankar,
 
Many Pixel 3 and 3 XL phones do not have eSIM capability.  In fact, only US model 3 and 3 XL phones purchased from Sprint or Google Fi have eSIM.  3a phones purchased in Japan and/or models bought with Verizon service do not have eSIM.  See the Google Support article at the below link:


Unfortunately, there is often user confusion about what constitutes an "unlocked" phone.  When retailers refer to a phone or phones they offer for sale as "unlocked," they are almost always referring to phones that are carrier unlocked and can be used on any compatible carrier.  However, those same "unlocked" phones may very well have bootloaders that are encrypted and cannot be unlocked.  Those phones may be used on any compatible carrier, but their bootloaders will remain locked.  All phones purchased from and/or associated with Verizon, even if carrier unlocked, will still have encrypted bootloaders that cannot be unlocked.  This may be true of phones sold by some other carriers as well.  

In the end, it doesn't matter if your phone's bootloader is associated with a carrier other than Verizon, what matters is that it cannot be undone.  

Lilybell2



Original Poster Roshan Shankar marked this as an answer
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