/pixelphone/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
Why is the Pixel 4 XL so terrible? 0 Recommended Answers 4 Replies 27 Upvotes
1 Update
$0 Updates
1 Recommended Answer
$0 Recommended Answers
1 Relevant Answer
$0 Relevant Answers
0
About 5 times a week, at seemingly random yet important moments, my Pixel 4XL decides that it doesn't want to wake up. It will wake up for a second, to screw with me, then go black. No button, or shaking, or any other action will remedy the situation or otherwise wake the phone up.

While this is sort of annoying on it's surface, it's such a bigger deal than a little frustration. I am a Google fan boy. I have over thirty nest/Google products in my house. My phone is the key to my car. It's how I pay for things. It controls every aspect of my home. It has become essential to every activity in my life. And this phone's performance is absolute shit.

Google customer service casually suggested that I do a factory reset just to see if that might fix the problem. That rubs me as insincere and not understanding of the situation at all. While I'm happy to go through that hours long process, I'd prefer to know that it will actually fix the problem. So my question is, is the face ID or related wake up issue a known bug that a factory reset will fix? Or is the phone just shit and I should go get an iPhone?
Relevant Answer Relevant Answers (0)
All Replies (4)
Relevant Answer
Hi Nick,
 
Firstly, if there is a hardware fault with your phone, the usual method of determining that is via the suggested factory reset, really. If that fails to help, then a return can be processed. Of course, if all Pixel 4s were similarly affected then reports of this nature would be very prevalent - and they are not.
 
However, I wonder if there might be a different issue going on here. It could be the the proximity sensor is being incorrectly triggered, perhaps. Does removing your case/screen protection make any difference? 
 
- Mike
marked this as an answer
Relevant Answer
Responding to Platinum Product Expert Mike:

I am a new (less than 4 months) Google Pixel 4XL owner and I have the same problem periodically. On top of that the same apparent loss of functionality also happens in my messages app (which could be related to Messages for Web). I'm a 16 year IT professional with an extensive history in hardware and mobile device support. A factory reset is primarily the last and WORST options to offer a customer. I despise iOS devices, but their frequent OS updates have alleviated issues like this for their customers for years. That level of service is expected from a tech giant that is more aware that hardware and software do NOT perform as expected at all times across various devices. I would also like a solution, and factory resetting a device I spent month taking 30+GB of family photos and videos and in addition to numerous apps and services is not the answer.
marked this as an answer
Relevant Answer
Hi Michael,

The photos and videos would be safely stored in the cloud and would not be lost with a factory reset. Keeping such a large and increasing amount of used storage is inadvisable. 

Updates to the phone software are partial with where cash can cause inconsistent behaviour so factory resetting wipes the slate clean. 

- Mike
marked this as an answer
Relevant Answer
I have also faced the same issue and got a response from customer support that do factory reset. I am new to Google pixel phone. Previously have used iPhones but never faced a issues.
marked this as an answer
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
Report post
What type of post are you reporting?
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
/pixelphone/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Removed from Updates
Marked as Recommended Answer
Marked as Update
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
Known Issue
Fixed
Marked Fixed
Unmarked Fixed
Unable to mark fixed
Unable to unmark fixed
/profile/0
false
Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
1634144
false