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Pixel 4 XL 'Cannot verify face try again' 0 Recommended Answers 101 Replies 157 Upvotes
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I bought this pixel 4 XL on release, since then it's worked great. Since the November security patch my face unlock is broken and will not work on my device. 
I've tried simply removing face data and re-enrolling. 
I've tried booting into safe mode and trying there. 
I've even went as far as resetting to factory settings and trying again but no dice. 

Is this a hardware issue? If so how do I go about RMAing this device?
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Hey,

I have found a solution to your issue. Check the link below for further steps from Google.

Cheers!
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I'm having the same issue with my device. It gotten to the point I'm having to restart the phone 3 times a days.
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Abhinav, As I said before, those are all steps i have tried before with no dice
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I am having a similar issue but with a different message. I just bought the phone yesterday, face unlock was working until this morning. Now it says, "Can't verify face. Hardware not available". Very Weird that this happening 

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Same thing on my end, got the same issue
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Got the same issue
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I just started having this issue today for no reason and restarting the device doesnt work on the Pixel 4 XL on Verizon Wireless.  I even deleted and re-added my face and nothing.
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Same scenario here. Literally used phone. sat it down picked up 5 minutes later and started getting this error. Went through the above links steps. This started around 6pm 1/5/2020
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Yep, same here. Just tried the Jan security update but no change even after re-adding my face.
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Thinking about switching to a new device all together. This is annoying and just speaks volumes of Googles implementation of the feature. Had issues with this since the first day out of the box but now it's become un-useable. Factory Wiped and reloaded. Worked for a while then back to broke. Lost some messages in the process. Completely frustrated with pixel and Android. Giving ubreakifix a shot to fix it under warranty but I'm not holding my breath.
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