Mar 6, 2023

My pixel 7 pro intermittently disconnects from cellular data.

I tried the same sim card with Samsung Galaxy S8 and a cellular wifi route and no problems with those.

Do i need warranty replacement?

Krzysztof

Details

Connectivity, Network, Bluetooth,Google Pixel 7 Pro

Locked

Informational notification.

This question is locked and replying has been disabled.

Community content may not be verified or up-to-date. Learn more.

All Replies (4)

Jim Dantin

Diamond Product Expert

I'm a volunteer Mr. Fixit who uses Sherlock Holmes diagnostic techniques.

Mar 6, 2023

Where are you located?

Who is your cellular provider?

Have you contacted the provider's support team to discuss the issue and verify that your phone was properly provisioned, and that you have the proper SIM or eSIM?

Just call them and say you want to check that your phone is properly provisioned and verify that you have the correct SIM. Describe what is happening to you.

Simply showing up with a phone and a SIM (especially if it was used on a phone that didn't have 5G) without getting the cellular company to provision it properly, will frequently lead to problems.

The provisioning process sets up your phone to be able to connect to the appropriate towers and system frequencies.

Hazman Badrunsham

Mar 28, 2023

Hi @Jim Dantin,

I'm located in Malaysia. My cellular provider is UMobile and Digi. I solved this problem by disable a simcard (Meaning, I'm using 1 simcard).

TiagoGomes

Apr 1, 2023

Same here. Both SIM cards were working fine together before the march update. Now only one works at a time after the march update. Both are well provisioned by the card provided. Google messed up during March update. Hopefully google gets up to speed during april update.

Fraz 4491

Mar 28, 2023

This is a common problem that people have reported after the March Pixel update. Reddit is rife with users facing the same issue. However, Google is yet to issue a statement regarding it.

TiagoGomes

Mar 28, 2023

Fraz 4491

Jim is no more than someone with time to answer questions around here (as far as I am aware).

From what I see, a similar issue was already reported in the public issue tracker:

https://issuetracker.google.com/issues/274849930

In the meantime you can also send feedback to the pixel team by sending logs of your system:

Open your phone's Settings app. Tap "About phone". And then Send feedback about this device.

To include your system logs, check the "Include system logs" box. These logs help Google when you report a technical issue.

Tap Send.

User 14156429111063378953

Mar 30, 2023

This is definitely a Google issue, I've had the Pixel support team working with me for nearly a week with no resolution. I can restart my phone and get service for anywhere from 1 to 5 minutes, then it drops out. I get daily emails from support saying the engineers are working on it and to be patient, which is insane. How do you screw up so bad you kill the cell connection function on a CELL phone?

User 2592199591622769139

Mar 29, 2023

Exact same issues here! I just did the update today, I REGRET IT. No issues before this. I'm in Canada on Virgin Mobile.

User 15208316196845519059

Apr 22, 2023

I had a phone before that only supported 4G(+)

As of this month I got the Pixel Pro 7 and man o man, bluetooth issues and cellular mobile issues are arising as we speak.

But it seems from the December build until the latest build, you either have a working 5G or a working bluetooth in-car audio (unless you change the Bluetooth Audio Codec to SBC (everytime before you play something like Spotify, in your car))

Otherwise its the known pairing and unpairing issue bluetooth and you have proper 5G.

So after some testing I got to reproduce all issues. 5G connectivity randomly just shows exclamation marks all of a sudden the E (Edge) sign. I have two sims (1 eSim and 1 nano sim) in my Pixel Pro 7 one from work and one from my own. Both Vodafone with official 5G support but both experience the exactly same issues, yeah right. That's no coincidence.

The latest April build has the bluetooth issues solved but the 5G has all of the above and known issues (when does Google put this up as a known issue?).

So I did a backtrack to this version; https://dl.google.com/dl/android/aosp/cheetah-td1a.221105.001-factory-f2793a62.zip
(13.0.0 (TD1A.221105.001, Nov 2022))

Fixes everything. So then I wiped everything again (flash-all method). Updated to the latest April build.

And I extracted the 'radio.img' from the above version 13.0.0 (TD1A.221105.001, Nov 2022)

radio-cheetah-g5300g-220908-220908-b-9040061.img

And flashed this in fastboot (fastboot flash radio radio-cheetah-g5300g-220908-220908-b-9040061.img) and voila working 5G and no bluetooth problems.

Keep in mind you WILL need to unlock your bootloader to do this and that will WIPE everything.

But at least you are in control and can choose your own radio.img to fix the issue, until Google sorts this out.