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Pixel 6 SIM Card isn't supported
1
I bought a Pixel 6 at Best Buy (unlocked, paid full price). However when I try to insert a SIM card, it says SIM Card isn't supported, To use this SIM card, unlock your phone using the Device Unlock app. I do not have this app installed and the only one I saw on Play Store was from T-Mobile (which I do not have an account). I called T-Mobile, gave them my IMEI and they told me the phone is unlocked. I tried several carriers and keep on receiving this same notification. Is there any way to solve this problem?
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Hello and welcome,
 
It sounds like you may have gotten a Verizon version instead of a fully unlocked version.  I suggest contacting Best Buy for a replacement.
 
 
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Hi,

I checked with Best Buy and they checked the bar code of the phone's box, assuring that is a Universal Google Pixel 6, therefore should be unlocked. Is there any other suggestion or information I could check?
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I'm a Mr. Fixit who uses Sherlock Holmes diagnostic techniques.
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Just a thought - you did not mention which carrier the SIM is for. Have you contacted that carrier for support, or perhaps a different SIM?
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I bought in USA on the same day I traveled to Brazil, so I only tried a Brazilian SIM card, even when I was in USA (I have an international plan) which it didn't work. I got my SIM three months ago, so it is not old. This is my second Google Pixel and for the first one (Google pixel 2) I didn't have any issues using Brazilian carriers.
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Hey. So I bought two devices, one came unlocked and the other didn't. I talked to both T-Mobile and Verizon and they said device unlocked etc but it was never unlocked. I had to return the device and get another.
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