Jun 14, 2021

Pixel 3 XL Bricked Overnight, Computer Recognizes as QUSB_BULK_CID, Likely Caused by Security Update

My Pixel 3 XL "bricked" overnight and went completely unresponsive. The usual troubleshooting steps of holding the power button or holding the power+volume-down buttons don't work. My computer recognizes the device as QUSB_BULK_CID:xxxx_SN:xxxxxxxx. When I hold the power button for 15s the computer can detect it turning on/off.

Having browsed many forums this seems to be a common issue as of late:

https://forum.xda-developers.com/t/fix-pixel-3-qusb_bulk_cid-xxxx_sn-xxxxxxxx.4205331/

https://www.reddit.com/r/GooglePixel/comments/mmcn93/my_pixel_3_xl_bricked_overnight/

https://www.reddit.com/r/GooglePixel/comments/n06miw/got_the_pixel_3_qusb_bulk_cid_brick_issue_today_i/

It seems likely that an overnight security update caused this issue. Is Google aware of these problems and are there any ways to fix this? I was unable to escalate the problem through the Google Pixel Support Live Chat.

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Other,Google Pixel 3 XL

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Recommended Answer

User 10674716831014785710

Feb 1, 2022

Google have now officially responded here - https://issuetracker.google.com/issues/192008282

Google Response:
“This issue occurred due to the natural lifecycle of a memory component. Memory components have a predefined lifecycle based on consumer use cases over time. The recommended solution is an out of warranty repair or replacement - see https://support.google.com/pixelphone/answer/10227672 to contact our authorized repair vendor”.

Status: Won't Fix (Infeasible)

Last edited Feb 1, 2022

Diamond Product Expert Tickmc recommended this

Helpful?

All Replies (257)

User 12643122006482345676

Jun 17, 2021

I am experiencing the same problem with my Pixel 3.

Bold-Erdene

Jul 17, 2022

Same thing happened here. my phone died over night randomly few days ago while i was sleeping. it had full charge and no damages.

User 9690749907815249957

Jul 26, 2022

I have the same issue with my Pixel 4. I am in Greece and want a solution.

duncan hunt

Aug 18, 2022

Same issue here - pixel 4 just over 2 years old...

Kino K

Aug 21, 2022

同樣問題，Pixel 4 XL ，2 year 6 month

User 5408407851723075489

Sep 12, 2022

WOW, absolutely unacceptable, the refusal to fix this issue on a less than 2 year old phone means I will never, EVER purchase another google phone or device ever again. Thank you for screwing over your customers.

kyle willz

Sep 20, 2022

bump the QUSB BULK CID: error

Pixel 3 bricked overnight - no explaination

Google support is a JOKE

Not paying to have this repaired by ubreakifix @ 300$ to replace the screen when i know its not going to do $***

Google is going to hear from me over and over until something changes

Had valuable data stored including Google Authenticator app - which should be more clear about that data not transferring phone to phone

Overall pretty lit up about this issue

Always taken extreme care for my devices

Totally OFF on Google

Jaahid Nazeer

Sep 22, 2022

+1 Pixel 4 / purchased 15/12/2019 / bricked in just under 3 years

I was very satisfied with Google's Pixel 4 up to now (except for its poor battery performance). This is a complete deal-breaker! I don't think I'll return to Google Pixel for years to come. My back-up OnePlus2 has lasted for almost a decade now. A planned obsolescence of ~3 years is unacceptable! I expect at least a 4-5 year life on this price spectrum. I believe it's time to switch to the trusty Samsung.

Here's a link to my issue/OP:

https://support.google.com/pixelphone/thread/179948216?hl=en

Disappointed...

Last edited Sep 22, 2022

User 10637090506804032868

Oct 7, 2022

My Pixel 3xl just bricked this week. Was about to go pre-order the pixel 7pro when I found this thread. Pretty sure I won't ever buy another Google product now.

Patryk G-L

Oct 10, 2022

Happened to me three days after pre-ordering the P7.

Feels like Google intentionally put in planned obsolescence into the 3XL.

Erkan G

Oct 12, 2022

My Pixel 3XL is bricked on the Pixel 7 release day!!! As stated many people here, Google support did not offer anything but a paid repair. My phone was about 2.5 years old and in a perfect condition. I was thinking to order Pixel 7 sometime later this year, but I am not buying any Google product ever!!! It is not about the bricked phone, it is about the lack of support and denial of the issue. I do also have a 7 year old MacBook Pro which is obviously out of warranty, but Apple replaced its battery, case, keyboard etc. for free due to a swollen battery last year. Google must learn a bit from Apple and shouldn't hide behind the "out of warranty" b...s...! My 11 year old iPad 2 works still fine btw. So, memory lifecycle bs means that Google was using inferior parts for their phones. Bravo Google!!! Also, will not be renewing my Google One subscription anymore. Bye Google!

aug.aug

Oct 15, 2022

Same thing here, proud new Samsung Ultra 22 owner now, I suggest everyone else votes with their money as well. Personally I was about to buy another Pixel and use the 3xl for cloud gaming, that they just created all this e-waste is another disgusting aspect of this. Do no evil, wow eat my ass Google.

Istvan Kovasznai

Oct 27, 2022

"Natural lifecycle", my a** ! I have a Pixel 1 that worked fine for about two years, then it was replaced because its battery would no longer last for more than a couple hours, but otherwise was fully functional. It sat in a drawer for about a year, until today, when I wanted to use it in a project. I plugged it in to charge it up, and turned it on after a few minutes. It froze during the boot animation and turned off after about a minute, and would no longer turn on, even after I left it to charge for several hours. When I connected it to my PC, it shows up as "QUSB_BULK" in device manager.

So, while more than 3 years have passed since it was first turned on, it wasn't actually USED for nearly that long, so no way did any memory component reach the end of its natural lifecycle - like I said, it was fully functional when I stopped using it! More likely some built-in "lifecycle timer" has expired, and it just decided it's time to brick itself so you buy a new one! I mean, I still have a Samsung Galaxy S4 that's about five years older than this thing, and it still works well! (apart from the battery, of course)

Screw you, Google! This was the first and last piece of hardware I ever buy from you! Also, it's time to find some other email / cloud service provider as well!