/pixelphone/community?hl=en
/pixelphone/community?hl=en
1/1/18
Original Poster
Anand Krishnakumar

Google Pixel Phone keeps disconnecting WiFi

Hi All,

I have been facing a problem with my Pixel phone for sometime now. 
The phone's WiFi keeps connecting and reconnecting and says there is no internet connection while I have 6 other devices that connect to the same WiFi just fine. 
I googled about this issue and disabled 2.4 GHZ SSID. This helped for a day. From the next day onward the same problem continued with 5 GHz WiFi as well. Please let know any ways to fix this issue. 
I have all my streaming apps like Netflix installed on that phone and without WiFi I can't stream anything. 

Thanks,
Anand
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All Replies (18)
Tickmc
1/1/18
Tickmc
Hi Anand,

Have you tested other WiFi locations too to check the issue is not being caused by your router there? Have you tried restarting the router - and checking it is on the latest firmware? You could also try disabling IPv6.

Please also see this thread for tips about the Verizon Security app causing problems.

 Mike 
1/5/18
Original Poster
Anand Krishnakumar
Hi Mike,
 
Thanks for the reply.
I don't have the Verizon app and neither do I have an option in my Hitron WiFi router to disable ipv6. The wifi connection in my phone became worse after an update on 5th January. I ended up doing a factory reset post which the connection seems to be stable. One more thing. When restoring from backup, I did not check the option to restore connection and location settings. May be that did the trick. I am not sure though. If other Rogers WiFi users in Toronto experience the same issue, may be a factory reset will help.
Tickmc
1/5/18
Tickmc
Hi Anand,

Thanks for sharing your successful solution :-)

- Mike
Stirling12
1/6/18
Stirling12
Yeah I don't have this Verizon app and I have WiFi drop out's on the Pixel - it will work sometimes but often slow and disconnecting, tried many other networks too so it's definitely the OS - any ideas?
1/6/18
Original Poster
Anand Krishnakumar
Hello, 

you could try these options : 

1. If your WiFi router is configured to use the 5 GHz band, disable automatic channel selection in the router. Setting the channel selection to manual helps. 

2. Try restarting your phone in safe mode once and then reboot it normally. I have read in other forums that safe reboot fixes software clutter issues. '
Steps to reboot in safe mode : 
1. Press power button on the side of the phone 
2. long press the Power off button on the screen to initiate safe reboot. 

Thanks,
Anand 
12 MORE
At'lan
1/9/18
At'lan
"If it doesnt resolve, its probably an issue with your specific device and you should call to get a replacement."
The rep I spoke to when I called Google was unaware of that being an option.  (I asked - I said I'd do a factory restore if they promised to replace my phone if it broke once it got back up to date.  She said she wished she could offer me that option.)  Can you provide a link to how I would go about having google replace a phone I bought through my cell phone provider?  Verizon will not do it, as they didn't sell me a broken phone, the OS broke my phone (and many other people's pixels) which is specifically excluded by their warranty (as it should be).  (I do not have the verizon security app installed.).

Further, it doesn't follow that the problem is an issue is with my specific device.  The wifi worked until the oreo update.  When it came back from the update restart, the wifi was all a mess of crashing.  The wifi still does work (until it crashes).  All of this points to a software issue.  Personally, I think there is an incompatibility between the hardware of my wifi chip and the android software (either a fault in the drivers, or the the driver for my chip doesn't return the same outputs as the other wifi drivers do).  It's known that there are several hardware versions of the Pixel - one of the variations between these versions is the wifi chip.  I've seen threads suggesting that different HW versions of Pixel are experiencing different sets of wifi issues.  
 
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