/pixelphone/community?hl=en
/pixelphone/community?hl=en
1/26/17
Original Poster
JohnnyMo15

Bluetooth setting returns to disabled after reboot

Recently (last week or so) started having an issue where my phone wasn't connecting to my car.  Noticed that the BT icon was grayed out/disabled.  Turned it on and connected no problem.  Started noticing the issue every morning (I usually turn off my phone at night while charging and then turn on in the morning)  It seems that for some reason now, after every re-boot, that BT is set to off and forcing me to go into settings to turn it on so that it can connect in the car.  This was never the case before - if BT was enabled - it was enabled until I disabled it.  Not a car connectivity issue, seems like something changed in how BT remains open in the background (or in this case disabled).

Appreciate any thoughts or feedback anyone has to share.

John
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All Replies (288)
Scott Peachey
1/27/17
Scott Peachey
Hi John, 

That is really weird, and there was another person this morning that posted a similar sounding issue. I have escalated this thread (by attaching it to another) to see if some of my colleagues can also recreate:) 
Matt - Community Specialist
1/27/17
Matt - Community Specialist
Hi JohnnyMo15,

Welcome to the Pixel User Community.

I understand that you are facing issues with Bluetooth connectivity on your Pixel. I suggest you to try the following troubleshooting steps which would help in resolving the issue:
  1. Try rebooting your phone to give it a fresh start which is all you need to do oftentimes to deal with such issues.
  2. Try unpairing all your Bluetooth devices from the existing Bluetooth devices list and then connect your phone to your car through Bluetooth.
  3. Try rebooting your phone in safe mode and then connecting it to your car. Rebooting in safe mode disables any third-party apps and gives you access to only pre-installed apps on your phone. This is to test if one of the third-party apps is misbehaving and causing the Bluetooth connectivity issues.
  4. Try resetting the network settings on your device. To do so: Open your device's Settings > Under "Wireless & networks," tap on More > Tap Network settings reset > Tap reset settings. (Please note that this action will reset all network settings including Wi-Fi, Cellular and Bluetooth, which means you will need to re-enter the Wi-Fi credentials manually and re-pair all your Bluetooth devices.)
Let me know how it goes.

Best,
Matt
1/27/17
Original Poster
JohnnyMo15
Hey Matt,

Thanks for the reply, but it is NOT a connection issue.  The phone connects just fine, the issue is that the main blutooth "toggle" is turning itself to the off/disabled position on a restart.  WiFi for example did not do this last night /this morning.  Last status before shut down - all apps closed, wifi enabled, BT enabled - then shutdown.  Morning startup, wifi still enabled, bluetooth was now disabled - sholdn't be the case - it normally would remain enabled so that when I go out to my car I don't need to make any changes for it to auto connect.  When I enable BT, it connects almost instantly to my car...the connection is not the issue - it is the BT itself that is turning off on a shutdown or restart.

John
1/27/17
Original Poster
JohnnyMo15
So I just went thru my recently added apps (to try and troubleshoot based on when the issue started to occur) and I uninstalled TrueCaller and LinkedIn Jobs - performed a restart and bluetooth remained enabled. So it is one of those 2 apps causing the issue - I've had truecaller for a few weeks - so I am thinking it was the linked in app.
Google user
1/27/17
Google user
John

I too have the same issue. My case is a little different from yours in that I never turn off my phone yet the bluetooth still toggles. I too have LinkedIn installed so I will see if uninstalling it fixes the problem. I see on the play store that the app was just updated on January 25th which coincides to me noticing the problem...

Thilo G.
1/30/17
Thilo G.
Just a brief "Me too". Also experiencing this issue with my Pixel 128GB: BT turns off without automatically. A reboot is not involved in my case. There seem to be more users hit by this issue according to this thread on Reddit: https://www.reddit.com/r/GooglePixel/comments/5qx0k7/bluetooth_turns_itself_off/
Scott Peachey
1/30/17
Scott Peachey
Hi all, 

Just checking in to see how its going. I see a few were potentially app related. How's it been going? 
Google user
1/30/17
Google user
Quick update -

Uninstalling the LinkedIn app did not resolve my problem. Also it does not appear to be tied to bluetooth device usage (i.e. toggling off after connecting to a car, speaker, etc).
BT7247
1/30/17
BT7247
been seeing the same issue where Wifi and BT will both be turned off randomly. I use a garmin fenix 3 so its very annoying to have the BT cutting out. 
Google user
1/30/17
Google user
Having the same problem... Chat session with Pixel support gave me the same bad advice Matt the community specialist gave. It is not a help. Mine actually came up "off" when I booted to safe mode. I also seem to see it toggling off when I get out of my truck. Conjecture at this point (correlation is not causation and such). I do not have any of the apps any of you mentioned in this thread. I do not believe I have installed any new apps in a number of weeks, so I don't believe it is a new app, possibly an update. But even then, no apps specifically have "Bluetooth permissions" so it is tough to track.

Also I don't see any remedies on the intarwebs, only a few with this problem. Lets hope the Feb patch fixes it.
277 MORE
Geoff Lloyd
2/4/18
Geoff Lloyd
Deanos Rides, Mark Stonecipher, the procedure in my post above worked for me and no, I didn't lose anything at all Mark.
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