/pixelphone/?hl=en
10/27/17
Original Poster
Kevin Bonesteel

Why will my Pixel 2 not activate? We use Total Wireless.

My wife and I just bought a Pixel 2 and we use Total Wireless Service/data.  My wife transferred her Sim from her Nexus 6P into the Pixel 2 and the phone will not active.  She can Text and talk but there is no DATA.  We have talked with Total Wireless and Google, we have also bought a new sim and transferred the number to the new sim.  Google has since sent us a replacement phone and the phone still will not activate?  Is there any known issue to why my Total Wireless sim will not activate on the phone?

Finally My wife and I switched sims.  I also use Total Wireless on my Pixel XL.  Her sim worked fine in my Pixel XL and my Sim, which works file in my Pixel XL, did not allow me use data on the Pixel 2.  Any advice would be appreciated.

Thanks
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Google user
10/27/17
Google user
I am also having this problem, but with the Pixel 2 XL on Total wireless. Talk and text seems to work fine, I just can't get data to work. I used the same sim card on my nexus 6p ,original pixel, and my back up Iphone SE, everything worked fine on those phones. I believe it is a APN issue, but I get this message when I go to the APN settings "access point names are not available for this user".  Spoke with a Total wireless tech and the stated I need a new sim. I doubt it tho because it works perfect fine on my previous phones. Not really sure where to go from here. 
Chevy B
10/28/17
Chevy B
So after a WEEK of troubleshooting this issue, I've found an answer, but it's a crappy one.

Assuming you're trying to use Verizon's network on a pay as you go service (I use total wireless), you get a buddy's sim card who is using att or tmobile (not sure about Sprint) and put it into your phone. If you go to the APN settings there will now be a plus at the top where you can add the APN settings. Make sure that everything is the same before saving it. So save it, it'll probably tell you there is an error and it can't save and the screen will still be open. At this point, swap your sim card back in and you can try and save it again (this may not be necessary but I was overly cautious when hitting save while I was doing this). It'll still tell you it can't save the apn, but if you look at your bars at the top of the screen you should be able to get LTE now. You won't be able to edit the APN after you close the 'add apn screen' because everything will be grayed out and it'll give you an error (but it will still work...).

What sucks is that I can't even guarantee that, because I tried the same process on my RMA phone to see if it's repeatable and that phone is only able to pick up 3G rather than LTE. So I've wasted several days of my life and this is a crappy solution. I think it may have something to do with Verizon not allowing their customers to edit the APN, since that is a setting for them in android to check, but somehow it must either be preloaded into the phone or the phone automatically checks that box if it detects you're going onto the verizon network?
Google user
10/28/17
Google user
Hey Chevy, I tried your trick with the sim swap. I borrowed a Verizon sim that was activated and let the phone set it up. I then swapped in my total wireless sim and it still didn't have LTE data. The good thing was there was verizon's apn profile in the settings. I was able to change the APN to TRACFONE.VZWENTP. The phone stated I wasn't able to save the changes, but when I backed out it saved. I restarted the phone and the LTE symbol popped up. Everything on my Pixel 2 Xl works now! There is definitely something up with Total wirelesse's sim that doesn't configure the phone initially. Hope fully they'll sort it out eventually. 
10/28/17
Original Poster
Kevin Bonesteel
Don, did you reset the phone when you set up the Verizon sim or just put it in? I'm hoping to give this a try!
Google user
10/28/17
Google user
Kevin,

The verizon sim I used was my sisters and already activated. I put the sim in my Pixel 2 XL and did a factory reset. From there I went through the whole setup process again. Once you are done setting up your phone, go to the APN settings. You should see the Verizon APN profile. I changed the APN to TRACFONE.VZWENTP then stay on that screen and swap sim cards. I pressed saved a couple times even though it states it cant be saved. Just press the home botton to back out, restart your phone and you should be good.

Edit:Just to clarify, the sim I used is activated on Verizon's network. My sister's cell phone provider is Verizon. After I changed the APN I swapped in my total wireless sim card.
129 MORE
daquigle
3 days
daquigle
It's still a problem. I have an original Pixel XL, went through all sorts of trouble getting it to work on Total Wireless.

Eventually my voicemail stopped working right - no more visual voicemail and I get bizarre strings of text messages instead of a proper notification.

So a couple days ago I did a factory reset to try to clear that up. Voicemail still broken, and getting LTE and MMS is still a chore I'm working on.
 

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