/pixelphone/?hl=en
10/20/16
Original Poster
Joseph

Pixel - Severe microphone issues

Received my pixel today and after a few hours of use and set up the microphone stopped working entirely, except when recording video upon which it'll record audio fine as if nothing were wrong. I factory reset the phone and the issue still persists everywhere but the camera app.

Another pixel owner is having similar microphone issues in the reddit thread linked below except that their microphone does not work at all

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Brian Rakowski
10/20/16
Expert - Google Employee
Brian Rakowski
You should definitely contact support (through the tab in settings). If there is a problem with the mic hardware, they can help with an exchange. However, the fact that it's working some of the time suggests some other problem. In what context is the mic not working? Does it work for phone calls? Using the Assistant?
Nathan K.
10/20/16
Expert - Top Contributor (Alumni)
Nathan K.
Also, if I may tag on to Brian's answer, have you considered using the System UI tuner status tray "headset icon" to determine if the phone thinks a headset is connected? If it is "stuck" it might behave exactly as you describe.

To enable the System UI tuner menu, swipe down on the status bar and tap-and-long-hold on the gear icon.  That will enable the System UI tuner menu in Settings. Then go into that menu and enable the "Headset" toggle. If you see a "headphone with jaw-mic" in your status bar, bingo, you've found your problem.

It may not be a fix, but maybe this can help isolate the issue. If not, definitely follow Brian's advice to contact support. If you are concerned about getting a replacement, don't worry -- Google keeps a special amount of stock set aside for people who have hiccups, so you'll be taken care of ASAP!


10/20/16
Original Poster
Joseph
Doesn't work with assistant or a standard phone call however it works fine with speaker phone which is certainly strange
Orrin - Community Manager
10/21/16
Expert - Google Employee
Orrin - Community Manager
Hey Joseph,

I'm going to reach out to your privately for a bug report, so the team can look more into this issue. Be on the lookout for my email within the next few minutes.

Thanks!
DCL
10/21/16
DCL
I'm the user that posted the Reddit thread linked in the original post.  I'd be happy to provide any information I can to help you guys diagnose this issue.  My replacement is arriving today, so I will likely only have the "problematic" unit until Monday, so you'll need to contact me with what you need before then.
800 MORE
Orrin - Community Manager
1/27/18
Expert - Google Employee
Orrin - Community Manager
Hey Everyone,

We want to hop in here and provide the most up-to-date information for those that might be landing on this thread and experiencing microphone issues on the Pixel.

Depending on your specific situation, please do one of the following:
  • Pixel 2016 in warranty -  Please contact Google 1:1 support. You can do this by going through the settings app in your device, or by clicking "contact us" in the upper right-hand corner of the Help Center
  • Pixel 2016 out of warranty - Please contact the authorized service partner. This will vary depending on the country and you can find a list here
  • Pixel 2 - Please contact Google 1:1 support
Hope this helps!
 

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