/pixelphone/community?hl=en
/pixelphone/community?hl=en
10/30/17
Original Poster
Orrin - Community Manager

Wifi Disconnect Issues on Pixel 2

Hey all,

We've been seeing a few reports (reddit, etc) of WiFi randomly disconnecting on the Pixel 2. Looks like the majority of the reports are from users that have mentioned they have a mesh network set up. 

If you are experiencing this, can you post more information here? If possible, please include what access points you are using, how many mesh nodes you have, and any other info about the disconnects (how frequently, after certain activities, etc).

I'll also be reaching out for bug reports and some additional logo info. 

Thanks!
Community content may not be verified or up-to-date. Learn more.
All Replies (542)
Artem Russakovskii
10/30/17
Artem Russakovskii
I have a 4-AP Google Wifi/Onhub mesh setup, but I'm not experiencing Wi-Fi issues.

Someone emailed us a tip that their Aggressive Wi-Fi to mobile handover was toggled on by default somehow (mine wasn't), so could people with this stability issue check Developer options and see if that setting is enabled?
Google user
10/31/17
Google user
Hi Orrin,
 
We are using Cisco access points. There are currently 11 nodes. They are all pretty close to each other. Maybe 50 feet away or less away at any given time. I get disconnected every 15 to 20 seconds after I connect. It doesn't just happen after certain activities. If I connect watch the WiFi icon I can see it disconnect and then reconnect. The cycle just continues until I turn off my WiFi.
 
This isn't an issue when connected to a network with a single AP.
 
Thanks!
Devin Shoemaker
11/4/17
Devin Shoemaker
I have also been experiencing this since day one with my Pixel 2 XL. My WiFi frequently disconnects and reconnects causing random issues during browsing and gaming. I have done all the necessary trouble shooting steps including restarting the router, the phone, and even upgrading my phone to the Android 8.1 Developer Preview 1 to see if the issue would be resolved and it's not.
Josh "Yarsh" Smith
11/5/17
Josh "Yarsh" Smith
I have a 3-unit Gen 1 eero mesh network, and have never had any issues with devices connecting to it, until the Pixel 2 XL. The internet connection just stops working intermittently for periods of time, and toggling Wi-Fi on the device temporarily resolves the issue until the next outage.
 
I have rebooted phone and network, set static IP for phone, enabled/disabled Wi-Fi settings on the phone, but still my phone doesn't hold a steady internet connection, even without moving between access points.
 
Would love to see this addressed by Google, but will also reach out to eero support to see if they have any suggestions.
Giovanni Panaro
11/5/17
Giovanni Panaro
Hey! I have a Luma 3 AP setup in my home and I do experience this! Had to turn off my data so I didn't use it all.
Shanghainess
11/5/17
Shanghainess
My pixel 2, shows ' connected, no internet'  both at office and homes (different locations), but OK for those public wife. I have talked to Google Support directly, no solution basically. Then even asked me wipe the device, but still no work!  Finally I realized that it does have the internet access though it shows no internet, so I stopped in searching new solution. 
It is very annoying. Hope Google could fix the bug sooner!  
dth4310
11/6/17
dth4310
Experiencing this on my pixel 2...persists in both safe (tested via adb) and normal mode - 30-40% packet loss when pinging both inside and outside my network, making many things largely unuseable.  

Strangely, I have noticed that if i do a ipv6 icmp ping via app called PingTools - I do not have ANY packet loss to either my ipv6 gateway nor www.google.com.  I'm ipv6 dumb, but this makes me hope that this is reflective of a software, not hw issue.

FWIW - i used to have multiple APs with same SSID (not proper mesh) - but have since changed that setup as part of this troubleshooting...no change in reliability.
11/7/17
Original Poster
Orrin - Community Manager
Thanks all for the reports. I'll be reaching out for bug reports so the team can dig into this more. Keep an eye out for my email!
Jason Racela
12/7/17
Jason Racela
I also experience Wifi dropouts on my Pixel 2 XL, but only at work (Cisco 5GHz access points every 50 ft or so). The only solution I have found is to turn off mobile data then it stays connected to Wifi constantly. We are only using 5GHz at work now so it's likely related to that. If it matters, I am also on Project Fi. Hope a software update can fix this. Thanks!
Kory Herber
11/10/17
Kory Herber
Reposting on this thread as well. 

On Pixel 2, trying to connect to a pocket router as an access point (not broadcasting WiFi) and my phone connects and shows "connected, no internet access".  It prompts to stay connected even if no internet which I chose yes.  It connects for a few seconds, then disconnects, then connects, then disconnects, then connects....and keeps looping making it unusable.  It's as if this setting did not hold to "stay connected".  Any normal router that is broadcasting WiFi I have no problem connecting and staying connected to.  


My old galaxy s6 with android 7.0 nougat had no issues.  All iphones and other android devices 7.0 or earlier have no issues.  My coworker with the Pixel 2 has the exact same issue.  

I have updated the router firmware, booted phone in safe mode, toggled bluetooth, router only broadcasts in 2.4 ghz
531 MORE
ecfinn
2/17/19
ecfinn
My pixel 2 xl worked fine once I got Android 9. Now since the Feb 2019 security update it's dropping wifi connections again. Is anyone else seeing the same thing?
Were these replies helpful?
How can we improve them?
 
This question is locked and replying has been disabled. Still have questions? Ask the Help Community.

Badges

Some community members might have badges that indicate their identity or level of participation in a community.

 
Expert - Google Employee — Googler guides and community managers
 
Expert - Community Specialist — Google partners who share their expertise
 
Expert - Gold — Trusted members who are knowledgeable and active contributors
 
Expert - Platinum — Seasoned members who contribute beyond providing help through mentoring, creating content, and more
 
Expert - Alumni — Past members who are no longer active, but were previously recognized for their helpfulness
 
Expert - Silver — New members who are developing their product knowledge
Community content may not be verified or up-to-date. Learn more.

Levels

Member levels indicate a user's level of participation in a forum. The greater the participation, the higher the level. Everyone starts at level 1 and can rise to level 10. These activities can increase your level in a forum:

  • Post an answer.
  • Having your answer selected as the best answer.
  • Having your post rated as helpful.
  • Vote up a post.
  • Correctly mark a topic or post as abuse.

Having a post marked and removed as abuse will slow a user's advance in levels.

View profile in forum?

To view this member's profile, you need to leave the current Help page.

Report abuse in forum?

This comment originated in the Google Product Forum. To report abuse, you need to leave the current Help page.

Reply in forum?

This comment originated in the Google Product Forum. To reply, you need to leave the current Help page.