/pixelphone/community?hl=en
/pixelphone/community?hl=en
12/2/16
Original Poster
cmrobert

Pixel Volume Turns Itself Down

When listening to Spotify or Sirus through headphones, the volume will randomly turn itself down.

I checked to see if the volume button was being pressed or loose, doesnt seem to be an issue.
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All Replies (355)
Matt - Community Specialist
12/2/16
Matt - Community Specialist
Hi Cmrobert,

Thanks for stopping by the Pixel User Community.

I understand that you are facing issues with the volume settings on your device. Could you please let me know if the headphones are wired ones or connected via Bluetooth?

You can also try clearing the app cache of the respective apps by following the steps below:
  • Open your device's Settings app Settings.
  • Under "Device," tap Storage.
  • Tap Apps and choose the app.
  • Tap Clear data or Clear cache.
Keep me posted.

Best,
Matt
Aaron D. Wood
12/23/16
Aaron D. Wood
I am facing the volume keeps going all the way down , not associated to an app , I can set phone down, come back and it has turned the volume all the way down, I need help its a bug just started recently past couple of weeks.
Matt - Community Specialist
12/27/16
Matt - Community Specialist
Hi Aaron,

Thanks for posting.

Could you please let me know if you have tried the steps mentioned above?

If yes, I'd suggest you try rebooting the device in Safe mode and check for the issue.

Keep me posted.

Best,
Matt
llllkkookkm
1/16/17
llllkkookkm
Same problem.  Quickly reoccurs after clearing the cache.

And if I reboot with the head phones in, it reboots in safe mode (seems to think I'm pressing the volume down button, which I'm not).

Phone-breaking bug.  For $600, this is infuriating.  
Google user
1/18/17
Google user
I tried this and cleared out my cache for every program.. still turning the volume down itself.. what would starting in safe mode do? Or what do I have to look for?? It's turning the speaker volume down and the ringtone volume... Both at the same time...
llllkkookkm
1/18/17
llllkkookkm
Starting in safe mode doesn't do anything, other than make the phone significantly less useful.
 
The reason I mentioned it is that it's done by booting up while holding the power an volume down button. So the fact that it was booting up in safe mode with the headphones in means that, although I was only holding the power button, the phone seemed to think I was pressing the volume down button as well (makes me think it isn't an app issue, but a problem with the phones firmware).
Anthony Di Cristofaro
1/23/17
Anthony Di Cristofaro
I'm having the same problem as of today. Any updates on this?
Megan McCormick
1/27/17
Megan McCormick
I'm also having this problem.
E Hasal
2/2/17
E Hasal
I am having the same problem too.
E Hasal
2/2/17
E Hasal
I am having the same problem too.
344 MORE
Alex Fancher
2/9/19
Alex Fancher
On my Pixel 2 XL, After a phone call or Google Assistant is used, the bluetooth media volume level will drop to about half, or less. sometimes it will take like 10 seconds to drop.the volume. This happens with Google Music or Pocket Casts. Most of my usage is at full bluetooth volume connected to my vehicle.

On the other hand, If I use my bluetooth earbuds, and listen at half volume, after a phone call, only sometimes, it will maximize my media volume.

I dont have the issue where I see the slider lower, or fight the volume lowering. It just happens behind the scene.

I've gone though any information I've come across. removing and re adding bluetooth devices, Changing the AVRCP version, Disabling Absolute Volume. The only thing left is a Factory restore, and I am really not sure that is going to resolve it.

I don't know if it makes a difference, but my android wear watch also has issues with connection, in general, and heavily delayed notifications.
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