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Due to the latest device launch, we expect higher than usual contact volume. Check if your question is already answered in the Pixel Phone Help Center.

Fix an installed app that isn't working on a Pixel phone

Try the following steps if an app installed on your phone has any of these problems:

  • Crashing. 
  • Won’t open. 
  • Won’t respond. 
  • Isn’t working properly. If the app that isn’t working is an Instant App, try these troubleshooting steps instead.

After each step, restart your phone to see if it fixed the issue.

Note: Some of these steps work only on Android 8.1 and up. Learn how to check your Android version.

Step 1: Restart & update

Restart your phone
  1. Restart your phone.
    • On Pixel 5a and earlier: Press and hold the Power button for about 30 seconds, or until your phone restarts.
    • On Pixel 6 and later, including Fold: Press and hold the Power button + Volume up button for a few seconds.
  2. Tap Restart .
Check for Android updates
  1. Open your phone's Settings app.
  2. Near the bottom, tap System and then Software update.
  3. When the update status appears on your screen, follow the steps.
Update the app
  1. Open the Google Play Store app Google Play.
  2. At the top right, tap the profile icon.
  3. Tap Manage apps & devices.
  4. Under "Updates available," choose to update all apps or a specific app.

Step 2: Check for a larger app issue

Force stop the app
  1. Open your phone's Settings app.
  2. Tap Apps and then See all apps.
  3. Tap the app and then Force stop and then OK

 

Tip: If problems continue after you've force stopped the app, you could need to contact its developer. Learn how to contact a developer.
Clear the app's cache

Clearing cached data can free up needed space by removing temporary files. This is a short-term solution. Over time, cached data will build up again.

  1. Open your phone's Settings app.
  2. Tap Apps and then See all apps.
  3. Tap the app.
  4. Tap Storage & cache and then Clear cache.
Tip: If problems continue after you've force stopped the app, you could need to contact its developer. Learn how to contact a developer.
Clear the app's data

Caution: Any data saved in this app will be erased.

  1. Open your phone's Settings app.
  2. Tap Apps and then See all apps.
  3. Tap the app.
  4. Tap Storage & cache and then Clear storage or Clear data and then OK.
Tip: If problems continue after you've force stopped the app, you could need to contact its developer. Learn how to contact a developer.
Contact the app developer
Uninstall the app

Caution: Any data saved in this app will be erased.

  1. Touch and hold the app.
  2. Tap Remove App and then Delete App.
  3. To confirm, tap Delete.

Tip: If you want to use the app again, you can try to reinstall it. Learn how to reinstall apps.

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