Get your phone fixed out of warranty

If you have a damaged device that's out of warranty, here's how to get it fixed.

How to tell if you're "out of warranty"

  • The damage to your phone isn't covered by the original manufacturer, like water damage or physical damage.
  • The manufacturer’s warranty has expired.
  • Any service plan coverage you added has expired, including device protection from the Google Store, or Preferred Care from the Google Store.

Get your phone fixed

Depending on the country where you bought your phone, there are two ways to fix your phone:

  • Visit a local repair center (walk-in): Find the nearest authorized repair center and bring your device with you.
    • Important: Walk-in service isn’t available in all countries. To find out what service is available to you, choose your country on the table below.
  • Mail your phone in (mail-in): Mail your device for repair and it'll be returned to you once your phone is fixed.

Tip: If there isn't a service option available for your country below, contact us.

 
Region Provider Devices Type of service Repair type Contact
Australia CTDi All Pixel phones Mail-in Out-of-warranty
  • Email address: ctdiaus@ctdi.com.sg
  • Phone: +61 4 9801 3358
  • CTDi
Region Provider Devices Type of service Repair type Contact
Canada

Asurion/uBreakiFix

All Pixel phones Mail-in and walk-in Out-of-warranty
Pixel 6 and later Mail-in and walk-in In-warranty and out-of-warranty
Mobile Klinik All Pixel phones Walk-in Out-of-warranty
Pixel 6 and later Walk-in In-warranty and out-of-warranty1

In US and Canada, replacement of parts or product service is made available for a minimum of three years after end of production for all phones through Google or its service providers.

1 Walk-in services in Canada support in-warranty repairs for Pixel 6 & 6 Pro, and out-of-warranty repairs for Pixel 2 and later. 

Region Provider Devices Type of service Repair type Contact
France Google All Pixel phones Mail-in Out-of-warranty

Google

Pixel 2 and later Mail-in In-warranty Google
Region Provider Devices Type of service Repair type Contact
Germany Google All Pixel phones Mail-in Out-of-warranty

Google

Pixel 2 and later Mail-in In-warranty Google
Comspot All Pixel phones Walk-in  Out-of-warranty
  • Phone: 040 79029191-966
  • Phone hours: Mon–Fri 09.00–19.00
  • info@comspot.repair
Pixel 6 and later Walk-in In-warranty and out-of-warranty

For the most up-to-date partner locations and options for your specific device or damage, refer to the Repair Center.

Region Provider Devices Type of service Repair type Contact
India B2X Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4a Mail-in
Out-of-warranty

If you have questions about your phone’s in-progress out-of-warranty repair ticket, contact the B2X team through WhatsApp.

  • Contact number (WhatsApp): +91-8657875314
  • Hours of operation: 10:00 AM to 6:00 PM Monday through Saturday, except national holidays
Region Provider Devices Type of service Repair type Contact
Ireland Google All Pixel phones Mail-in Out-of-warranty

Google

Pixel 2 and later Mail-in In-warranty Google
Region Provider Devices Type of service Repair type Contact
Italy Google All Pixel phones Mail-in Out-of-warranty

Google

Pixel 2 and later Mail-in In-warranty Google
Region Provider Devices Type of service Repair type Contact
Japan iCracked Pixel 3 and later

Walk-in and mail-in

Out-of-warranty

iCracked

Region Provider Devices Type of service Repair type Contact
Singapore CTDi Pixel 2 XL, Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4 XL, and Pixel 4a

Walk-in

In-warranty and out-of-warranty

Address: 12 Kallang Avenue #03-03 Aperia, Singapore 339511

Phone: (+65) 6230 7928

Service Center

Located in: Aperia Mall

Operating Hours:

Weekdays: 11 AM to 8 PM
Saturday: 10 AM to 2 PM
Sunday/Public Holiday: Closed

Region Provider Devices Type of service Repair type Contact
Spain Google All Pixel phones Mail-in Out-of-warranty

Google

Pixel 2 and later Mail-in In warranty Google
Region Provider Devices Type of service Repair type Contact
Taiwan TWM Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4XL, Pixel 4a, Pixel 4a (5G), Pixel 5, Pixel 6, and Pixel 6 Pro Walk-In Out-of-warranty
  Fun2Repair Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4XL, Pixel 4a, Pixel 4a (5G), Pixel 5, Pixel 6, and Pixel 6 Pro Mail-In Out-of-warranty
Region Provider Devices Type of service Repair type Contact
United Kingdom Google All Pixel phones Mail-in Out-of-warranty

Google

Pixel 2 and later Mail-in In warranty Google
iSmash All Pixel phones Walk-in Out-of-warranty
  • Phone: +44 20 7640 3111
  • Email: customerservice@ismash.com
  • iSmash
Pixel 6 and later Walk-in In-warranty and out-of-warranty
SBE All Pixel phones Walk-in Out-of-warranty
  • Phone: 01233 619320
  • Email: mail@sbe-ltd.co.uk
  • SBE tracking
Pixel 6 and later Walk-in In-warranty and out-of-warranty

For the most up-to-date partner locations and options for your specific device or damage, refer to the Repair Center.

Region Provider Devices Type of service Repair type Contact
United States Google All Pixel phones

Mail-in and walk-in

In-warranty and out-of-warranty Google
Asurion/uBreakiFix All Pixel phones Mail-in and walk-in  Out-of-warranty Phone: +1 877-320-2237
Asurion/uBreakiFix
  Pixel 6 and later Mail-in and walk-in  In-warranty and out-of-warranty

For the most up-to-date partner locations and options for your specific device or damage, refer to the Repair Center.

 

In US and Canada, replacement of parts or product service is made available for a minimum of three years after end of production for all phones through Google or its service providers.

 

Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue

Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
1634144
false
false