Notification

Due to the latest device launch, we expect higher than usual contact volume. Check if your question is already answered in the Pixel Phone Help Center.

Get your Pixel device fixed out of warranty

If you have a damaged device that's out of warranty, here's how to get it fixed.

How to tell if you're "out of warranty"

  • The original manufacturer doesn't cover damages to your Pixel device, like water damage or physical damage.
  • The manufacturer’s warranty has expired.
  • Any service plan coverage you added has expired, including device protection from the Google Store, or Preferred Care from the Google Store.

Get your Pixel device fixed

Depending on the country where you bought your Pixel device, there are two ways to fix your Pixel device:

  • Visit a local repair center (walk-in): Find the nearest authorized repair center and bring your device with you.
    • Important: Walk-in service isn’t available in all countries. To find out what service is available to you, choose your country on the table below.
  • Mail your Pixel device in (mail-in): Mail your device for repair and it'll be returned to you once your Pixel device is fixed.

Tip: If there isn't a service option for your country listed below, contact us.

 
Region Provider Devices Type of service Repair type Contact
Australia CTDI All Pixel phones Mail-in Out-of-warranty
  • Email address: ctdiaus@ctdi.com.sg
  • Phone: +61 4 9801 3358
  • CTDI
Region Provider Devices Type of service Repair type Contact
Austria Google Pixel 7a and later Mail-in In-warranty and out-of-warranty Google
Region Provider Devices Type of service Repair type Contact
Belgium Google Pixel 7a and later Mail-in In-warranty and out-of-warranty Google
Region Provider Devices Type of service Repair type Contact
Canada
Mobile Klinik All Pixel phones Walk-in Out-of-warranty
Pixel 6 and later Walk-in In-warranty and out-of-warranty1

In US and Canada, replacement of parts or product service is made available for a minimum of 3 years after end of production for all Pixel devices through Google or its service providers.

Region Provider Devices Type of service Repair type Contact

Czech Republic (Czechia)

Google Pixel 8 and later Mail-in In-warranty and out-of-warranty Google
Region Provider Devices Type of service Repair type Contact
Denmark Google Pixel 6a and later Mail-in In-warranty and out-of-warranty

Google

Region Provider Devices Type of service Repair type Contact
France Google All Pixel phones Mail-in Out-of-warranty

Google

Pixel 2 and later Mail-in In-warranty Google
Region Provider Devices Type of service Repair type Contact
Germany Google All Pixel phones Mail-in Out-of-warranty

Google*

Pixel 2 and later Mail-in In-warranty Google*
Comspot All Pixel phones Walk-in Out-of-warranty Google*
Pixel 6 and later Walk-in In-warranty and out-of-warranty

*For the most up-to-date partner locations and options for your specific device or damage, refer to Google.

Region Provider Devices Type of service Repair type Contact
India F1 Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4a, Pixel 6a, Pixel 7, Pixel 7 Pro, and Pixel 7a Walk-in
Out-of-warranty

Find a local service centre in India

Mail-in Contact us

Learn how to get your Pixel phone repaired.

Region Provider Devices Type of service Repair type Contact
Ireland Google All Pixel phones Mail-in Out-of-warranty

Google

Pixel 2 and later Mail-in In-warranty Google
Region Provider Devices Type of service Repair type Contact
Italy Google All Pixel phones Mail-in Out-of-warranty

Google

Pixel 2 and later Mail-in In-warranty Google
Region Provider Devices Type of service Repair type Contact
Japan Google Google Pixel 4a and later, exceptions apply[1][2] Mail-in

In-warranty and out-of-warranty

Google

iCracked

Google Pixel 3 and later

Walk-in and mail-in

Out-of-warranty

iCracked
KDDI Google Pixel 5 and later[3] Walk-in Out-of-warranty, applies only to display damage[4] KDDI

If you purchase a Made by Google device from an authorized third-party retailer, including mobile carriers, please contact the retailer directly.

[1] Google provided repair exceptions.

  • Google Pixel 4a (5G): please refer to iCracked for out-of-warranty service.
  • Google Pixel 5a (5G): please refer to this help page for more information.

[2] Supported models may change without notice.

[3] Eligible for devices purchased through au/UQ mobile only.        

[4] If you are enrolled in the damage and loss support provided by KDDI, you can take advantage of the repair cost discount service. Please refer to this for more information.                

Region Provider Devices Type of service Repair type Contact
Netherlands Google Pixel 6a and later Mail-in In-warranty and out-of-warranty

Google

Region Provider Devices Type of service Repair type Contact
Norway Google Pixel 6a and later Mail-in In-warranty and out-of-warranty

Google

Region Provider Devices Type of service Repair type Contact
Poland Google Pixel 8 and later Mail-in In-warranty and out-of-warranty Google
Region Provider Devices Type of service Repair type Contact
Portugal Google Pixel 7a and later Mail-in In-warranty and out-of-warranty Google
Region Provider Devices Type of service Repair type Contact
Singapore CTDI Pixel 2 XL, Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4 XL, Pixel 4a, Pixel 6, Pixel 6 Pro, Pixel 6a, Pixel 7, Pixel 7 Pro, Pixel 8, Pixel 8 Pro and Pixel 8a

Walk-in

In-warranty and out-of-warranty

Address: 12 Kallang Avenue #03-03 Aperia, Singapore 339511

Located in: Aperia Mall

Phone: (+65) 6230 7928

Service Center

Operating Hours:

Weekdays: 11 AM–8 PM
Saturday: 10 AM–2 PM
Sunday or Public Holiday: Closed

Region Provider Devices Type of service Repair type Contact
Spain Google All Pixel phones Mail-in Out-of-warranty

Google

Pixel 2 and later Mail-in In-warranty Google
Region Provider Devices Type of service Repair type Contact
Sweden Google Pixel 6a and later Mail-in In-warranty and out-of-warranty

Google

Region Provider Devices Type of service Repair type Contact
Switzerland Google Pixel 7a and later Mail-in In-warranty and out-of-warranty Google
Region Provider Devices Type of service Repair type Contact
Taiwan TWM Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4XL, Pixel 4a, Pixel 4a (5G), Pixel 5, Pixel 6, Pixel 6 Pro, Pixel 6a, Pixel 7, Pixel 7 Pro, Pixel 7a, Pixel 8, Pixel 8 Pro Walk-in In-warranty and out-of-warranty
  • Taiwan Mobile
  • Phone: 188 (no charge for Taiwan Mobile network users)
  • Phone: 02-66062999 (paid)
Fun2Repair Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4XL, Pixel 4a, Pixel 4a (5G), Pixel 5, Pixel 6, Pixel 6 Pro, Pixel 6a, Pixel 7, Pixel 7 Pro, Pixel 7a, Pixel 8, Pixel 8 Pro and Pixel 8a
Mail-in Out-of-warranty
Region Provider Devices Type of service Repair type Contact        
United Kingdom EE All Pixel phones Walk-in Out-of-warranty Google*
Pixel 6 and later Walk-in In-warranty and out-of-warranty Google*
Google All Pixel phones Mail-in Out-of-warranty Google*
Pixel 2 and later Mail-in In-warranty Google*
iSmash All Pixel phones Walk-in Out-of-warranty Google*
Pixel 6 and later Walk-in In-warranty and out-of-warranty Google*

*For the most up-to-date partner locations and options for your specific device or damage, refer to Google.

Region Provider Devices Type of service Repair type Contact
United States Google All Pixel phones

Mail-in and walk-in

In-warranty and out-of-warranty Google*
Pixel Tablet Mail-in Out-of-warranty Google
Asurion or uBreakiFix All Pixel phones Mail-in and walk-in Out-of-warranty Phone: +1 877-320-2237
Asurion or uBreakiFix
Pixel 6 and later, including Fold Mail-in and walk-in In-warranty and out-of-warranty

*For the most up-to-date partner locations and options for your specific device or damage, refer to Google.

In US and Canada, replacement of parts or product service is made available for a minimum of 3 years after end of production for all Pixel devices through Google or its service providers.

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