Notification

Due to the latest device launch, we expect higher than usual contact volume. Check if your question is already answered in the Pixel Phone Help Center.

Automatic collection of safety metrics

Google periodically collects certain safety metrics and device information from all Pixel ecosystem products (like phones, tablets, and watches) to help detect, prevent, and respond to technical issues that might affect the safety of our devices. This information includes:

  • Battery status
  • Thermal conditions
  • Sensor and component status
  • Failures and shutdowns
  • Unique identifiers, like serial numbers

This information is collected automatically from all devices and is separate from the collection of usage and diagnostic data.

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