In 2021, carriers in the U.S. announced they would phase out their 3G networks. As a result, some devices that don’t support Voice over LTE (VoLTE) or VoLTE roaming may lose voice calling services, including calls to 911, or connectivity when the 3G networks are shut down. For the latest information on the 3G phase out, visit the FCC website.
For U.S. customers, if you’re using an older device where VoLTE was not enabled for your carrier you will experience issues on your home network and we recommend you upgrade to a device that has VoLTE enabled for your carrier. Devices without VoLTE roaming support will not be able to roam on other LTE US networks. Contact your carrier for information about whether VoLTE or VoLTE roaming is supported for your device.
For international customers who are roaming in the U.S. and on a device without VoLTE roaming support, you will lose connectivity and/or voice calling capabilities while on affected carrier networks in the U.S. Contact your carrier for information about whether VoLTE roaming is supported.
June 2022 software update
In June 2022, Google released a software update that enabled VoLTE roaming for many U.S. and global carriers. This allows many Pixel devices to roam in the U.S. with VoLTE, if your carrier supports VoLTE roaming. Contact your carrier for more information.
The software update is available for the following Pixel devices, if applicable for your carrier:
- Pixel 3, Pixel 3 XL
- Pixel 3a, Pixel 3a XL
- Pixel 4, Pixel 4 XL
- Pixel 4a
- Pixel 4a (5G), Pixel 5
- Pixel 5a (5G)
- Pixel 6, Pixel 6 Pro
Android 13
- Pixel 6a and later