Critical update required for your phone

You may have a version of the Microsoft Teams app installed that could unintentionally prevent emergency calling (e.g. 911, 999, 112, depending on your region) if you are not signed into the Teams app. The issue is caused by an unintended interaction between the Microsoft Teams app and the Android operating system.

Important: If you are already running Microsoft Teams app version 1416/ or above, you are not affected by this issue.

Update the Microsoft teams app

  1. On your phone, update your Microsoft Teams app immediately. Learn how to update your Android apps on the Google Play Store.
    • Tip: Turn on auto-update to help your apps update to the latest version automatically.
  2. Check that the app is the latest version: 1416/ (or above)
    • Find the Microsoft Teams app on your device.
    • Long press on the app.
    • Tap Info Info.
    • Scroll to the bottom of the page. Confirm you see version 1416/ (or above).

If you are unable to update Microsoft teams app

Important: Check to see if you are signed in to the Microsoft Teams app. 

If you are signed in, you likely are not impacted by this issue, but you should still make sure that your app is up-to-date. We recommend you remain signed in until you’ve updated the Microsoft Teams app.

If you are unable to update the Microsoft Teams app and aren’t signed in, uninstall and reinstall the app, then sign in. You still need to update your Microsoft Teams app to fully resolve the issue.

Check & update your Android version

Important: If your device is running Android version 8 or higher, this issue may impact you.

We recommend that you update to the latest Android version as soon as it is available for your device. Learn how to check & update your Android version.

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