Troubleshoot Pixelbook keyboard issues

If you’re having issues with your Pixelbook keyboard, try one of these troubleshooting steps. If the keyboard appears physically damaged, contact Pixelbook support.

  • If the volume or brightness keys don't work, you might be at the upper or lower limit for that setting.
  • If the backward  button doesn’t work, check if the same icon is greyed out in a web browser window. For example, if the back button on a webpage is gray, the browser isn't aware of a page to move backward to.

If you're having other problems with your keyboard, try these steps:

  1. Turn off the Pixelbook, then back on.
  2. If you're still having issues, try resetting your Pixelbook hardware.
  3. Try using the keys while you browse as a guest. If the keys work, remove the account that's having the problem on your Pixelbook, then add it again.
  4. If the owner account is having problems, reset the Pixelbook.

If you're still having trouble after trying these steps, contact Pixelbook support.

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