Jul 1, 2019

Save to Device not saving to Gallery?

I have Samsung S8+. When I go to Google Photos and Save to Device, it does not load the pictures into the Gallery.

I can only access photos in the Gallery to post to Social Media.

How do I get the Save to Device function to save it to my phone's Gallery?

Details

Other,android

Locked

Informational notification.

This question is locked and replying has been disabled.

Community content may not be verified or up-to-date. Learn more.

Last edited Dec 2, 2019

Recommended Answer

Google user

Feb 22, 2020

@Randy

Own pictures downloaded from Google Photos go into a hided folder named Restored to prevent that they get re-uploaded and create duplicates due to minor changes. That folder can be seen in the app you did remove - probably the simple Galery Go from Google.

Only pictures downloaded from a shared album go into the normal Downloads folder also visible in your Gallery. So that's the general confusion.

Diamond Product Expert janvb recommended this

Helpful?

All Replies (42)

Kimmy

Product Expert Alumni

Jul 2, 2019

Hi Leif,

The gallery will likely have folders that relate to other saved pictures on your phone. I would recommend looking through the Gallery App's Albums and see if you have an album called "Download" or something to that degree and see if the photos are hidden in there.

Technonath

Jun 3, 2020

@Rinus Alewijnse has already given the correct answer above. (it's a shame I can't mark it as the correct answer)

Own pictures downloaded from Google Photos go into a hidden folder named Restored to prevent them getting re-uploaded and creating duplicates due to minor changes.

In the Samsung gallery app, scroll down to the folder called "Restored" and you will find them there.

Confusingly, pictures that are downloaded from a shared album go into the normal Downloads folder

User 6055780145269191356

Jun 9, 2020

Nope.

Pictures saved in chrome by "save image as" go deep inside a super mega hidden folder on your SD card if saved to SD card. If saved to phone the pictures go into a very obvious and easy to find "Download" folder.

How do I find this super secret hidden folder on my SD card that starts with ///? See bizarrely long path examples in attached screen shots.

nampande michelo

Jun 9, 2020

Please help m I HV a similar problem....if I take pictures with the camera it doesn't show in the gallery unless in the the files folder.i cnt even upload on social media BT I use to before I strtd backing up every thing on Google drive.

Princemabuza82@gmail.com Dewyne

Jun 17, 2020

I want them to be saved outomatical when download

Muneeba Khan

Jun 22, 2020

My Google photos is not saved in my gallery

DeAnna Gargis

Jun 23, 2020

Anyone ever get an answer to this? I am having the same problem.

Vaz 5782

Jul 2, 2020

I had the exact same issue but now fixed it. Just needed to rename the file to .Jpg

E.g. Img_111.HEIC was visible in the file location but not the gallery. Renamed to Img_111.jpg was then viewable in the gallery.

Debra Lockhart

Jul 10, 2020

I save images from the internet but the top of the image says saved to file:///storage/××××-×××× (can't show these numbers since a warning says its personal info)/Android/data/com.android.chrome/files/Download/images%20(10).jpeg when I click open but in Android/data/com.android.chrome/files/Download/ there were no images. Gallery does not show any downloaded images from the internet. The images are being saved somewhere so where are they?

On a Samsung Galaxy A10 after an update, I think.

Last edited Jul 10, 2020

Debra Lockhart

Jul 10, 2020

It's a hack. I cleared Chrome cache and app. Now, my images are saved in Download and showing up in Gallery.

All of the images saved went to file:///storage/××××-××××/Android/data/com.android.chrome/files/Download/images%20(10).jpeg which is now gone after I cleared the cache and the app.

Last edited Jul 10, 2020

Google user

Jul 10, 2020

@Vaz

The heic format is not caused by Google Photos, but by some camera set to this very compressed format (perhaps from someone with an iPhone). And apparently you have an old version of the Gallery-viewer which can't handle this abnormal format. So it is just luck that exchanging the file-extension .heic into .jpg was enough to make the file visible. I did check and that works indeed - I am surprised.

That can be the same problem on an older computer which can't show heic-files either. But in Windows-10 that is no problem anymore.

jatin gupta

Jul 31, 2020

I have oneplus 7. I also experienced same issue. Basically issue is the downloaded image from google photos is not detected by any gallery app while you can find that photos in any file manager and click on it to show. But gallery doesn't detect the images. Like in "download" folder there is a image downloaded from Google photos I acn see that photos in file manager but while in gallery download folder name same image not visible.

Google user

Aug 1, 2020

@Jatin

Recently I discovered this problem too, but if you restart the phone after downloading several individual images to device, they will show-up in my Samsung Gallery in an "album" named Restored. In fact this is no album, but a device-folder within the general DCIM-folder.

The misleading factor is that the Google-app does show a Camera-folder on its new Library-tab, but that is the DCIM-folder. So the downloaded images appear in the Camerafolder as if they were shooted again.

See below: